Lead Site Reliability Engineer, Engineering Enablement (Remote)

Posted 4 Days Ago
Hiring Remotely in Boston, MA, USA
In-Office or Remote
164K-303K Annually
Senior level
Cloud • Information Technology • Internet of Things • Professional Services • Software
The Role
Lead design, build, and evolve developer infrastructure and CI platforms for Meraki cloud teams. Guide complex troubleshooting, mentor engineers, drive operational excellence, define roadmaps with leadership, and champion sustainable on-call practices while supporting large-scale distributed systems and automation across developer environments.
Summary Generated by Built In
The application window is expected to close on: 08/10/2026

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

This is remote role based out of the US.

The successful applicant may be performing work in FedRAMP High or IL-5 environments, and therefore, must be a U.S. Person (i.e. U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee). This position may also perform work that the U.S. government has specified can only be performed by a U.S. citizen on U.S. soil.

MEET THE TEAM

At Cisco Meraki, we know that technology can connect, empower, and drive us. Our mission is to simplify technology so our customers can focus on what's most meaningful to them: their students, patients, customers, and businesses. We’re making networking easier, faster, and more intuitive with technology that simply works. 

The SRE Engineering Enablement org at Meraki supports our CI Platforms, Developer Environments, tools, automation and processes that facilitate developers’ day to day work for over 2,000 engineers. We support the entire software development lifecycle (SDLC), including core developer tools and environments, build tools, code review, artifact management, CI, education, and documentation. Our customers are all engineers at Meraki. 


YOUR IMPACT 

As a Lead Site Reliability Engineer, you will architect, build, and evolve the developer experience for Meraki's Cloud Engineering teams. You will work within a team distributed across the US and UK and collaborate with other teams across SRE and Cloud Engineering. Your decisions will shape the day to day operations of Meraki's cloud, and enable our engineers to easily, safely, and confidently experiment on and build great products! 

  • Lead the design and evolution of critical infrastructure for building, testing, and deploying our cloud applications. 

  • Take the lead on complex problem resolution and debugging of internal and vendor-supplied tools. 

  • Influence and drive operational excellence within the organization. 

  • Learn and understand the priorities and practices of other engineering teams to design systems that work for them. 

  • Partner with engineering leadership to define roadmaps, reporting on productivity gains and platform health to the SVP level.

  • Lead complex troubleshooting, perform blameless postmortems, and champion sustainable on-call practices across the organization.


MINIMUM QUALIFICATIONS 
  • Bachelor's degree and 8+ years of relevant experience, or Master's degree and 6+ years of relevant experience or equivalent related work experience

  • Have a software development background with 5+ years experience coding with languages like Ruby or Python. 

  • Rapid technical adoption experience, evaluating and adopting new technologies with quick turnaround to address critical production gaps or security vulnerabilities.

  • Experience mentoring and providing technical oversight for a team 

  • Experience with systems at scale, managing and operating distributed systems at a scale of 1,000+ nodes or high-concurrency environments with an owner/operator mindset.

  • Automation experience in configuration-as-code and infrastructure automation.

  • Have experience with modern Unix/Linux operating systems/distributions. 


PREFERRED QUALIFICATIONS 
  • Experience in a hybrid cloud environment (we deploy to bare metal, container orchestration, and managed cloud services). 

  • Experience building and supporting tools for a quickly growing engineering organization (2,000+ and growing). 

  • Background in containerization. 

  • Familiarity with DORA and SPACE published DevOps measurement metrics. 

  • Believe that development and operations are best carried out in close co-operation; all our teams are developers, and own what they create. 

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:The starting salary range posted for this position is $163,600.00 to $234,600.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

  • 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

  • Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

  • Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

  • 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

  • Additional paid time away may be requested to deal with critical or emergency issues for family members

  • Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

  • .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

  • 1.5% of incentive target for each 1% of attainment between 50% and 75%;

  • 1% of incentive target for each 1% of attainment between 75% and 100%; and

  • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$183,800.00 - $303,100.00

Non-Metro New York state & Washington state:

$163,600.00 - $269,800.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.

Skills Required

  • Bachelor's degree and 8+ years relevant experience, or Master's degree and 6+ years, or equivalent related work experience
  • Software development background with 5+ years coding (Ruby or Python)
  • Experience mentoring and providing technical oversight for a team
  • Experience managing and operating distributed systems at scale (1,000+ nodes or high-concurrency environments)
  • Automation experience in configuration-as-code and infrastructure automation
  • Experience with modern Unix/Linux operating systems/distributions
  • Rapid technical adoption experience, evaluating and adopting new technologies quickly to address production gaps or security vulnerabilities
  • Ability to lead complex problem resolution, blameless postmortems, and on-call practices
  • Must be a U.S. Person (U.S. citizen, U.S. national, lawful permanent resident, asylee, or refugee) and able to perform US-based government-restricted work
  • Experience in hybrid cloud environments (bare metal, container orchestration, managed cloud)
  • Background in containerization
  • Experience building/supporting tools for large engineering organizations (2,000+ engineers)
  • Familiarity with DORA and SPACE DevOps measurement metrics
  • Belief and experience in close cooperation between development and operations (DevOps culture)

Cisco Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.

  • Healthcare Strength Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
  • Leave & Time Off Breadth Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
  • Equity Value & Accessibility Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.

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The Company
HQ: San Jose, CA
77,500 Employees
Year Founded: 1984

What We Do

Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.

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