Looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
Looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like a mission you want to be a part of, keep reading!
The Digital Sector of Leidos is seeking a Site Operations Lead to manage all mission-critical enterprise services and staff at the main customer site in Washington, DC to ensure mission, customer, and contract requirements are met or exceeded.
This is a hands-on leadership role responsible for overseeing enterprise services, guiding technical operations personnel, coordinating with customer stakeholders, and ensuring rapid response to incidents affecting enterprise infrastructure availability and performance.
The ideal candidate brings strong experience in managing staff across a large IT Infrastructure to include systems administration, enterprise monitoring, incident management, ICAM, and customer coordination in classified or high-availability environments. This individual will serve as the on-site operational lead, provide technical direction to operations personnel, and help drive service continuity, operational readiness, and process improvement across the enterprise.
Primary Tasks
- Lead day-to-day operations for enterprise infrastructure systems and services in a 24/7/365 mission environment.
- Maintain operational oversight of enterprise services and systems, including monitoring agent health, alerting workflows, and communication between monitoring platforms and centralized monitoring capabilities.
- Serve as the primary on-site lead for operation services and customer coordination.
- Provide technical leadership and guidance to system administrators and operations staff supporting enterprise and infrastructure services.
- Coordinate incident response, troubleshooting, escalation, and restoration of services affecting enterprise and associated infrastructure.
- Review logs, alerts, trends, and incident data to identify recurring issues, support root cause analysis, and recommend corrective actions.
- Partner with customers, stakeholders, and cross-functional IT teams to collect data, analyze issues, and develop operational and technical solutions.
- Support Windows server and enterprise infrastructure activities across distributed environments.
- Track and report operational status, service impacts, and technical findings to management and customer stakeholders.
- Maintain and update operations and maintenance documentation, procedures, and knowledge articles for 24/7/365 support personnel.
- Drive operational readiness, service continuity, workforce coordination, and process improvement initiatives.
- Support change management, scheduled maintenance, emergency maintenance actions, and service recovery activities related to the enterprise infrastructure.
- Ensure support activities align with customer requirements, service expectations, security standards, and mission objectives.
- Also serves as team lead for one of the enterprise teams located at the site: Enterprise Monitoring, 24/7 Support, PKI, and/or Datacenter.
Basic Qualifications
- Experience leading technical teams in a site lead, team lead, shift lead, regional lead, operations lead, or similar leadership role.
- Experience supporting mission-critical IT operations in secure, classified, or high-availability environments.
- Experience with incident management, troubleshooting, service restoration, log analysis, trend analysis, and root cause analysis.
- Experience supporting Windows server environments and enterprise systems administration.
- Experience coordinating with customers and stakeholders to resolve incidents, address service issues, and support operational requirements.
- Experience with support ticket management systems and IT service operations processes.
- Strong communication, leadership, organizational, and time management skills.
Education:
- Candidate must have a Bachelor's degree with 8 years of relevant experience, Master’s degree with 6 years, Associate's with 10 years, or High School Diploma with 12 years.
Certifications:
- Candidate must, at a minimum, meet DoDM 8140.03 (previously DoD 8570) – IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher). Specific “or higher” certifications for systems administrators include FITSP-O, GFACT, CASP+, CCNP Security, or CCSP.
Clearance:
Due to the nature of the government contracts we support, US Citizenship is required.
TS/SCI with Poly required for Position or TS/SCI and willingness to obtain and maintain a specific clearance.
Preferred Qualifications:
- Experience leading operations in a 24/7/365 mission environment.
- Experience supporting customer-facing operational reviews, metrics reporting, workforce coordination, and service status briefings.
- Experience with enterprise technologies such as Active Directory, VMware, SCCM, WSUS, Exchange, SharePoint, Citrix, and storage platforms.
- Experience with patch management, STIG compliance, IAVA remediation, and RMF-aligned operational support.
- Familiarity with AWS cloud services and cloud-based operational environments.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:August 3, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Experience leading technical teams in a site lead, team lead, shift lead, regional lead, operations lead, or similar leadership role.
- Experience supporting mission-critical IT operations in secure, classified, or high-availability environments.
- Experience with incident management, troubleshooting, service restoration, log analysis, trend analysis, and root cause analysis.
- Experience supporting Windows server environments and enterprise systems administration.
- Experience coordinating with customers and stakeholders to resolve incidents and support operational requirements.
- Experience with support ticket management systems and IT service operations processes.
- Serve as team lead for one of the enterprise teams located at the site (Enterprise Monitoring, 24/7 Support, PKI, and/or Datacenter).
- Strong communication, leadership, organizational, and time management skills.
- Education: Bachelor's degree with 8 years relevant experience; Master's with 6 years; Associate's with 10 years; High School Diploma with 12 years.
- Must meet DoDM 8140.03 (previously DoD 8570) IT System Admin Intermediate certification requirements (Cloud+, GICSP, SSCP, Security+ CE, GSEC, or higher).
- U.S. Citizenship is required.
- TS/SCI with Polygraph required for the position (or TS/SCI with willingness to obtain/maintain specified clearance).
- Experience leading operations in a 24/7/365 mission environment.
- Experience with enterprise technologies such as Active Directory, VMware, SCCM, WSUS, Exchange, SharePoint, Citrix, and storage platforms.
- Experience with patch management, STIG compliance, IAVA remediation, and RMF-aligned operational support.
- Familiarity with AWS cloud services and cloud-based operational environments.
- Experience with customer-facing operational reviews, metrics reporting, workforce coordination, and service status briefings.
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
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