Lead Shuttle & Supply

Summary for Supply & Shuttle Lead 

This position assists with ordering, inventory management, and record-keeping of tour supplies and retail goods. This job contributes to the success of Allen Marine Tours by ensuring that all vessels have the necessary supplies and merchandise to conduct the highest-quality excursion for our guests.  

The Supply and Retail Lead assists with maintaining and managing inventory. This role involves placing regular orders with our local and national vendors, processing invoices, and reconciling sales information of retail goods. This role works closely with both the Food & Beverage and Operations departments, coordinating the receipt and delivery of supplies to their proper destinations.  

Essential Duties & Responsibilities for Supply & Shuttle Lead 

• Manage tour and retail inventory including purchasing, receiving, and record-keeping of all vessel supplies. Products include cleaning and paper supplies; food and beverage inventory; and retail items 
• Balance, reconcile, and report all daily retail receipts from each vessel and/or crew 
• Track the use of all tour supplies, keep accurate records, and prepare periodic reports to generate a final report at the end of the season 
• Maintain clean and orderly documentation of orders, invoices, and receipts 
• Act professionally and pleasantly by executing responsibilities as a liaison with crewmembers and local suppliers 
• Coordinate with Sales & Service Manager and Charter Coordinator to satisfy needs for special charters and events 
• Maintain accurate inventory levels for Juneau, Glacier Bay, and Yakutat Fleet  
• Conduct daily audits of at least one vessel galley to verify adequate stocking levels. Communicate any issues with on-board stocking/presentation. 
• Ensure supply requisition forms are completed correctly, digitized, and recorded for inventory purposes 
• Ensure storage areas are organized and compliant with local, state, and federal regulations 
• Work closely with sales and lodge managers to accommodate special requests from cruise line, independent, and charter guests 
• Manage tour inclusions, including but not limited to snacks, complimentary hot beverages, select alcohol inclusions, and pastries.
• Coordinate with sales managers to ensure crews receive tour inclusion sheets and all crew are trained and understand.

• Support & manage Supply Team members’ weekly schedules 
• Understand and collaboratively manage ports’ point-of-sale system  
• Special projects may be assigned as required by the business.

Minimum Qualifications (Knowledge, Skills, and Abilities) for Supply & Shuttle Lead 

• Valid US driver’s license and a clean driving record.
• Must have previous experience with inventory control, including stocking supplies and merchandise  
• Must be proficient in the use of a variety of computer programs, including Word and Excel 
• Must be able to work independently, while operating effectively as part of a team 
• Must be well-groomed, courteous, reliable, punctual, and self-motivated 
• Must feel comfortable driving a 15-passenger van 
• Able to create and foster relationships with coworkers and vendors 
• Able to work on your feet for extended periods 
• Must pass a security background check and4-panel pre-employment drug test.

Preferred Qualifications for Supply & Shuttle Lead 

• Prefer previous experience in the transportation or tourism industry 
• 1-2 years in a similar position 

Traits and Characteristics for Supply & Shuttle Lead 

To deliver world-class experiences guided by the following Alaska Native cultural values safely and sustainably.  

• Must possess exceptional communication and organizational skills and have the ability to multi-task and remain flexible in a demanding and fast-paced environment. 
• Honest and dependable 
• Ability to maintain a positive and calm temperament in a challenging environment. 

Embrace Traditional Alaska Native Cultural Values that include Humility and pride, Respect for all people, including oneself, Respect for nature, Humor, Patience, Strength, and Holding each other up. 

Follow & Deliver Core Values (Supply & Shuttle Lead) 

• Safety First: We prioritize our guests and team members' safety and well-being, ensuring secure and enjoyable experiences.
• World-Class Employment: We strive to be a world-class place of employment, valuing hard work, mentorship, a sense of ownership, and opportunities for career growth.
• World Class Guest Services: We are committed to exceeding guest expectations, delivering world-class experiences that showcase our hospitality and the beauty of Alaska.
• Collaborative Professionalism: Embracing collaboration within our organization with a professional spirit, understanding that amidst laughter and play, our dedication to excellence and integrity remains unwavering.
• Community Collaboration: Actively choosing to partner with neighbors and the community across Alaska, making a conscious effort to support local businesses and create social and economic opportunities through meaningful cooperation beyond our organization.
• Sustainability at our Core: We are dedicated to sustainable operations for future generations.
• Curiosity& Innovation: We encourage a culture of curiosity and innovation, striving to be early adopters in technology and staying ahead in our commitment to continuous improvement.
• Integrity- Driven Decisions: Integrity guides every decision we make, ensuring transparency, honesty, and ethical conduct in all aspects of our operations.
• Cultural Respect & Sharing: We deeply celebrate and honor our Alaska Native heritage, fostering intergenerational connections, embracing family values, and contributing to the cultural richness of our communities.

Environmental Conditions for Supply & Shuttle Lead 

The environmental conditions are those that an employee may be subject to while performing the essential functions of this job.  

• Include moderate to loud noise levels, all weather conditions, frequent use of raingear.
• Noise levels and temperature consistent with a busy, shared warehouse-type space.

Physical Demands for Supply & Shuttle Lead 

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. 

• Required to lift and/or move up to 50 pounds. 
• Ability to walk on uneven deck surfaces crossing from vessel to vessel. 
• Ability to walk up to 2 miles in a day on hard, sometimes slippery surfaces.

Work Environment for Supply & Shuttle Lead 

The work environment characteristics described here are representative of those encountered by an employee while performing the essential functions of this job.  

• This is a fast-paced and dynamic work environment with a diverse workforce. 
• Ability to work a flexible schedule to include weekends and holidays during the tour season.
• Must adhere to AM Owner Group, & Affiliated Companies, and the United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.