Lead Services Specialist 1 - Customer Contract Management

Posted 2 Days Ago
Be an Early Applicant
2 Locations
In-Office
100K-167K Annually
Expert/Leader
Energy • Manufacturing • Solar • Renewable Energy
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy.
The Role
Leads Grid Services projects across North America, managing planning, customer communications, contract reviews, variation orders, project governance, equipment and software availability, profitability, administrative activities, and post-project reviews. Coordinates field specialists, project managers, technical teams, and international stakeholders while ensuring safety, quality, schedule, cost, customer satisfaction, and contractual compliance. Drives process improvements and monthly reviews for major service projects.
Summary Generated by Built In
Job Description SummaryResponsible of the Project Management activities of GSI Service over the North America region.
Manage Grid Services PM to ensure projects execution in line with Safety, Quality, Delay and Costs standards as well as maximizing Customers satisfaction.

Job Description

Essential Responsibilities

Planning

  • Provide requirements to Field leader to maintain field specialists’s planning
  • PM support to field specialists with 24/7 technical support team
  • Manage communications with customers (meetings, reviews (FAT,…), conference call, …
  • Responsible to improve the PM processes : project preparation, Service contracts, …
  • Ensure the profitability (no margin deviation) of the projects as per budget defined at tendering stage.

Management of Service projects : New install, Service contract,...

  • Review customer PO vs GE offer during transfer meeting to identify potential risks and contractual deviations.
  • Responsible to entertain kick-off meeting with customer with the different parties involved to define properly the roles and responsibilities and contractual commitments.
  • Responsible to issue the variation orders
  • Responsible of all communications with customers
  • Ensure the availability of equipment and software required
  • Responsible of administrative tasks related to the projects
  • Produce the post-mortem of the the projects
  • Ensure proper follow-up of project execution governance including kick-off meeting, project review and post-mortem across all activities in collaboration with PMs
  • Organize monthly project reviews for all major projects.

Qualifications/

Requirements

Education / Experience

  • Engineering or Operations degree or equivalent in Electrical Engineering.  10 years of experience Project Management. 

Business Understanding

  • Scope of GE Grid products as well as Project Management Handbook (PMH). Experience in innovative Service environment. Coordination of different team and cultures. Previous works experiences in a matrix organization desirable.

Specific knowledge

  • Strong Knowledge on Project Management processes.
  • Excellent net-worker, team player and manager. Good communication skills. Dynamic and challenging, able to act as a change agent and to empower others.  Pragmatic sense to approach challenges.  Ambitious, potential to grow.  High results and quality orientation. 

Customer Service

  • Process improvement as well as service specifics to determine and satisfy customer requirements.

Systems and Software

  • MS suite, MS Project, SAP,...
  • Languages: Bilangual French and English

Desired Characteristics

  • Experience of  Project Manager roles
  • Recognized leadership skills and strong experience in building, working with and leading international operations team in a global setting and matrix environment
  • Strong process and operational experience
  • Excellent leadership skills with ability to influence others, drive change, and execute on a strategy
  • Strong Industrial Service business and financial acumen
  • Technical understanding of the Services business
  • Excellent communication/presentation skills, both written and oral.

About Us

About GE Renewable Energy


GE Renewable Energy is a $15 billion business which combines one of the broadest portfolios in the renewable energy industry to provide end-to-end solutions for our customers demanding reliable and affordable green power. Combining onshore and offshore wind, blades, hydro, storage, utility-scale solar, and grid solutions as well as hybrid renewables and digital services offerings, GE Renewable Energy has installed more than 400+ gigawatts of clean renewable energy and equipped more than 90 percent of utilities worldwide with its grid solutions. With nearly 40,000 employees present in more than 80 countries, GE Renewable Energy creates value for customers seeking to power the world with affordable, reliable and sustainable green electrons.

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No



For candidates applying to a U.S. based position, the pay range for this position is between $100,000.00 and $166,700.00. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Bonus eligibility: discretionary annual bonus.

This posting is expected to remain open for at least seven days after it was posted on September 23, 2026.

Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

GE Vernova Inc. or its affiliates (collectively or individually, “GE Vernova”) sponsor certain employee benefit plans or programs GE Vernova reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a GE Vernova welfare benefit plan or program. This document does not create a contract of employment with any individual.

Skills Required

  • Engineering or Operations degree, or equivalent qualification in Electrical Engineering
  • 10 years of project management experience
  • Knowledge of GE Grid products and Project Management Handbook processes
  • Experience in an innovative service environment
  • Experience coordinating diverse teams and cultures
  • Experience working in a matrix organization
  • Strong knowledge of project management processes
  • Bilingual French and English language skills
  • Microsoft Office, Microsoft Project, and SAP experience
  • Project Manager experience
  • Leadership experience with international operations teams in a global, matrix environment
  • Strong process, operational, industrial service, and financial business experience
  • Technical understanding of services business
  • Excellent written, oral, and presentation communication skills

GE Vernova Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about GE Vernova and has not been reviewed or approved by GE Vernova.

  • Retirement Support — The 401(k) plan includes company matching contributions and additional company retirement contributions, with access to Fidelity resources and financial planning consultants. Feedback suggests this structure supports long-term savings beyond a basic match.
  • Parental & Family Support — Paid parental leave is available with flexible, continuous or non-continuous usage, and is complemented by adoption resources and Work/Life Connections guidance. Maternity leave is described as extended relative to typical workplace norms.
  • Leave & Time Off Breadth — Time-off programs include 12 paid holidays, permissive time off for many salaried roles, and dedicated personal, illness, and caregiving time for U.S. new hires. Some hourly roles start with a defined PTO bank, while other roles may offer unlimited time off.

GE Vernova Insights

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The Company
HQ: Cambridge, MA
75,000 Employees
Year Founded: 2024

What We Do

GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Together, we have The Energy to Change the World.

Why Work With Us

Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.

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