What you'll do:
- Own the incident management process, ensuring it drives enduring reliability across all products and services within Xero.
- Provide expert leadership during critical outages, coordinating multiple teams to ensure streamlined decision-making and quick resolution.
- Lead and advocate for the transformation to a world-leading SRE organization, promoting SRE principles within the Engineering Department.
- Promote a customer-focused approach by addressing and mitigating global customer environment issues, and fostering a culture of continuous learning and technical excellence within the SRE team.
- Develop and implement scalable process frameworks and observability strategies to ensure rapid problem diagnosis, response, and service reliability.
- Collaborate with product teams to thoroughly analyze failures and integrate insights to improve service reliability, scalability, and operational efficiency.
What you'll bring:
- Previous career experience as a Site Reliability Engineer, in an Operations or Engineering environment
- Hands-on experience troubleshooting AWS hosted services
- Networking knowledge and able to troubleshoot TCP/IP, SSL/TLS, DNSSEC, IPsec, and BGP issues.
- Coding experience (preferably Python) building tools, scripting, or automation
- Strong communication (oral & written) skills including the ability to translate technical issues/concepts into agreed actions
What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Xero Teams
Xero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
