Lead Research Specialist (Remote)

Dscout is a flexible Experience Research Platform for capturing in-context insights from high-quality participants, bridging the gap between product teams and users. Leading brands like Sonos, Spotify, Duolingo and Best Buy use Dscout to test ideas, iterate quickly, collaborate, and build confidently. We are expanding our smart and driven team and would love for you to join us.

We are looking for a Research Lead to join our Special Services Team. On our Special Services Team, we are tasked with exploring emerging service offerings and innovative ways to deliver value through the Dscout product. You can think of the Special Services Team as a group of internal experts, sense-makers, and groundbreakers. 

As a Research Lead, you are responsible for managing complex project and program support offerings on the team. You are skilled at project management, ensuring the offering is adequately resourced and the service consistently exceeds customer expectations. You are a poised professional and quick problem solver, able to navigate challenging situations and brainstorm solutions on the spot if needed. You are a collaborator and connector, someone who is passionate about bringing teams together and teaching new skills. You would also work as a thoughtful and supportive team manager. You enjoy coaching, mentoring, and helping your collaborators do their best work every day. Finally, you are a seasoned researcher, relying on your experience to best serve our customers in terms of how the offering you manage currently exists, and helping to envision how it will evolve in the future.

Have experience with AI, product evaluation, or benchmarking programs? We want to hear from you! You'll have the opportunity to put those skills to work in shaping innovative new research services at Dscout.

What You Will Do:

• Work on a mix of emergent offerings provided by Special Services, such as recurring research and evaluation programs 
• Review and advise on research design to ensure the project can be executed successfully
• Own communications with clients to understand research objectives, project needs, and feedback, as well as provide clear timelines and project updates
• Develop and own the execution of project plans
• Act as a customer advocate by sharing feedback internally and help to improve and develop Dscout’s product offerings 
• Collaborate with various internal teams to refine processes, workflows, and product features

What You Will Bring:

• 5+ years of experience in project management, customer-facing work - ideally in consumer research, user experience, or design research, or a related field
• 1+ years of people management experience 
• An appreciation for and understanding of digital research tools
• Experience across all phases of research, including planning, recruiting, fielding, analysis, synthesis, designing deliverables, and presenting
• Experience in both qualitative and quantitative research methods 
• A “Get Things Done” attitude - while empathetic and reflective, you consistently drive for completion
• A passion for research, an innate curiosity about how and why people behave the way they do, and a desire to better understand complex behavioral problems and find solutions to those problems
• Proven experience managing and collaborating with, supporting, mentoring, and guiding team members
• Excellent communication skills, both oral and written, and the ability to present self and work in a poised, professional manner
• Highly flexible, adaptable to change, and comfortable with ambiguity
• Experience using Microsoft Office Suite and Google Suite

Of course, what is outlined above is an ideal set of expectations, but things may shift based on business needs, and other projects and tasks could be added at the discretion of your manager.

About Dscout

Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us—how in-context insights from real people can build more enjoyable products and services. 

We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

It doesn't stop there. When you join the Dscout team, you will get:

* A strong and competitive compensation package with a built-in bonus and equity program.

* An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 16 company holidays, 12 weeks of paid parental leave, 401k match, and much more.

* An education stipend to support your growth & development and a remote work stipend.

* A company that is open and transparent with our team. You will know what is happening and why it matters.

Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

If you need reasonable accommodations for any part of the employment process, please email us at [email protected] with the nature of your request and your contact information. We'll do all we can to ensure you're set up for success during our interview process while upholding your privacy, including accommodation requests. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. 

Dscout participates in the E-Verify program in certain locations, as required by law.

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