The Role
Manage the full sales cycle from lead generation through order and payment collection. Maintain customer accounts, process orders, update customer databases, respond to inquiries across phone and digital channels, analyze feedback, resolve conflicts, and coordinate with internal stakeholders. Document processes, technical issues, compliments, and complaints while ensuring customers remain satisfied with solar products and services.
Summary Generated by Built In
About SolarSquare Energy Pvt Ltd
Scope of Work / Responsibilities
SolarSquare is one of India's top 10 Rooftop Solar companies, dedicated to enabling homes and housing societies across India to adopt solar energy. We are a team of hustlers and mission-driven individuals committed to decarbonizing India one roof at a time.
Company Website: http://www.solarsquare.in
Job Role Lead Relationship Management
Function Customer Relationship Management and Service
Business Vertical Residential
Reports To Head Customer Success
Job Type Individual Contributor
Base Location Pune – Maharashtra
Involved in the End-to-End Sales process from Lead Generation to Order Collection and payment Collection.
Generating leads from multiple platforms.
Enter and update customer information in the database
Take and process orders in an accurate manner
Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications
Analyzing customer feedback on products and services offered Documenting processes and logging technical issues, as well as customer compliments and complaints.
Education Minimum: Graduate (Any stream)Relevant
Experience Min: 0 year / Max: 2 Years
Expectations
The candidate should have excellent communication skills both written and verbal
The candidate should be a problem solver and should be able to coordinate with multiple stakeholders.
The candidate should be able to resolve conflicts with the customer The candidate should be a team player
Extensive experience in gathering and interpreting customer experience information. Solid knowledge of online customer engagement platforms and channels Proficiency in MS Office
Skills Required
- Graduate degree in any stream
- Excellent written and verbal communication skills
- Problem-solving ability
- Ability to coordinate with multiple stakeholders
- Customer conflict-resolution ability
- Team player
- Experience gathering and interpreting customer experience information
- Knowledge of online customer engagement platforms and channels
- Proficiency in MS Office
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The Company
What We Do
SolarSquare is India's most trusted and fastest growing residential solar company. We bring trust, transparency, financing and best-in-class after sales service to every home owner looking to go solar. Our aim is to become India's #1 rooftop solar brand and empower 100k homes to go solar by 2024.
