The Relationship Manager will be responsible for driving strategic partnerships with banks to accelerate NPCI’s Credit Card business growth. This role demands strong expertise in card and digital payments, deep understanding of credit card network led incentive structure, proven ability to manage relationships, and portfolio analysis and growth initiatives.
Requirements
· Build and nurture strong relationship with
partner banks to drive credit card issuance and portfolio growth.
· Accountable for achieving business targets,
enhancing product penetration across NPCI offerings, and ensuring incremental
growth.
· Ensure regular engagement with senior
stakeholders at partner banks through structured reviews and visits.
· Coordinate with banks and internal
product/operations teams to resolve customer complaints and queries within
defined TATs, ensuring customer delight.
· Lead end-to-end execution of credit card
deals, incentive programs, and portfolio activation initiatives.
· Utilize analytical tools to monitor
performance, identify growth opportunities, and optimize strategies.
· Co-create newer campaigns / initiatives with
partner banks to improve the portfolio quality and growth.
· Perform competitive benchmarking to align the
partner bank on what’s best and drive the strategy towards execution.
Desired Skills and Experience
Skills Required
- Rich experience in cards and digital payments
- Strong domain expertise in credit cards and digital payments
- Proven track record in credit card deal structuring and execution
- Excellent communication and interpersonal skills
- Strong analytical skills
- Strong stakeholder management and ability to influence senior decision-makers
- Familiarity with data analytics tools for business insights and performance tracking
What We Do
NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address' as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity
