Lead Program Manager, Managed Services

Lead Program Manager, Managed Services
We're looking for a dynamic, forward-thinking leader to join Rapid7 as a Lead Program Manager. This strategic role will focus on accelerating growth, operational scale, and innovation across all of our Managed Services offerings. You'll be at the forefront of reimagining how we deliver, evolve, and scale our services to meet the changing needs of customers and the cybersecurity landscape.
About the Team
The Managed Services team delivers critical security outcomes through offerings like Managed Detection & Response (MDR), Managed Vulnerability Management (MVM), Managed Application Security (MAS), and Vector Command (VC). As customer needs evolve and cyber threats become more complex, our focus is on transforming how we deliver these services at scale with agility, innovation, and customer obsession at the core.
This transformation effort requires a leader who can think big, align cross-functional stakeholders, and execute with precision.
About the Role
As the Lead Program Manager, you will drive high-impact initiatives that shape the future of our Managed Services business. From introducing new operating models and delivery frameworks to launching scalable service innovations, you will act as a catalyst for change across the organization.
You will work closely with Product, Engineering, Customer Success, Operations, and Sales to ensure strategic alignment, delivery excellence, and measurable business impact.
What You'll Do
Drive Strategic Transformation Across All Managed Services

• Lead the vision, strategy, and roadmap for business transformation initiatives that span people, process, and technology.
• Identify opportunities for service innovation, delivery model optimization, and automation that improve customer outcomes and business scalability.
• Collaborate with executive stakeholders to define transformation goals and ensure alignment with company-wide priorities.
• Operationalize and Scale Service Innovation
• Partner with Service Delivery, Product Management, and Engineering to build and launch new service capabilities.
• Design and implement frameworks that enable repeatability, efficiency, and operational excellence across all Managed Services offerings.
• Monitor key performance indicators to evaluate the success of transformation efforts and continuously optimize for impact.
• Lead Cross-Functional Execution
• Champion cross-functional initiatives and programs that deliver measurable improvements in service delivery, customer experience, and financial performance.
• Lead project teams, transformation workstreams, and working groups to ensure accountability and progress.
• Navigate organizational complexity and influence change at all levels of the business.
• Enable Cultural and Organizational Change
• Serve as a change agent, helping teams adapt to new ways of working and embrace continuous improvement.
• Foster a culture of innovation, agility, and customer-first thinking across Managed Services.
• Coach and mentor teams to adopt transformation best practices and drive long-term success.

The Skills You'll Bring Include:

• Bachelor's or Master's degree in Business Administration, Cybersecurity, Information Systems, or a related field.
• 10+ years of experience leading strategic business transformation efforts, preferably in a cybersecurity, SaaS, or Managed Services context.
• Demonstrated ability to lead complex programs involving multiple service lines, functions, and stakeholders.
• Deep understanding of managed services operations (e.g., MDR, MVM, MAS, VC), service lifecycle management, and delivery models.
• Proven success in launching and scaling new service offerings or delivery capabilities.
• Strong financial acumen and data-driven decision making; able to tie strategic initiatives to measurable business impact.
• Exceptional communication and stakeholder management skills, with experience influencing senior leadership and cross-functional teams.
• PMP, Lean Six Sigma, or Agile certifications (a plus).
• Comfortable in ambiguity, resilient through change, and excited to build what's next.

Why You'll Thrive Here
We believe that diversity of experience and background makes for better problem solving and stronger teams. If you're passionate about transforming how cybersecurity services are delivered at scale - and want to make a lasting impact - we'd love to hear from you.
About Rapid7
At Rapid7, we are on a mission to create a secure digital world for our customers, our industry, and our communities. We do this by embracing tenacity, passion, and collaboration to challenge what's possible and drive extraordinary impact.
We're building a dynamic workplace where everyone can have the career experience of a lifetime. We challenge ourselves to grow to our full potential, learn from our missteps, and celebrate our victories. Join us and bring your unique perspective to help solve some of the world's biggest cybersecurity challenges.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.