The Role
Leads end-to-end academic program performance across partner colleges, overseeing student outcomes, retention, engagement, trainer quality, events, institutional partnerships, and operational governance. Manages on-ground teams, workforce planning, KPIs, SOPs, performance reviews, and continuous improvement. Uses academic, attendance, assessment, and batch data to identify issues and implement corrective actions. The role also supports admissions growth and coordinates with academic, training, admissions, and operations teams.
Summary Generated by Built In
Work Timings: 7:00 AM – 4:00 PM (Flexible shift when working from Andheri)
Working Days: Monday to Friday (1st & 3rd Saturdays working)
Work Mode: 100% On-site
Location: Designated Partner Colleges & IIDE Andheri Campus
About IIDE:IIDE is India’s leading digital business school, offering industry-relevant programs in digital marketing, AI, and business. With a strong focus on experiential learning, we equip students, graduates, and working professionals with the skills required to thrive in today’s digital-first world.
Backed by a community of 500,000+ learners and 250+ industry experts, IIDE delivers hands-on training, real-world projects, and robust placement support. With campuses in Mumbai and Delhi, we continue to expand our presence across India and globally.
As the Lead – Program Management, College Operations at Mumbai, you will play a pivotal role in driving end-to-end academic outcomes, student success, engagement, and operational excellence across one or more partner colleges. This role involves owning batch-wise performance, reducing failure rates, improving retention, and ensuring high program quality while managing strong institutional partnerships and leading high-performing on-ground teams. You will oversee academic delivery, student experience, trainer quality, and operational governance while collaborating cross-functionally to uphold excellence across partner college programs.
● Academic Performance & Quality:
○ Own academic performance across colleges and batches using assessments, results, and learning data.
○ Identify performance gaps at the student, subject, trainer, or batch level and diagnose root causes.
○ Design and execute corrective academic interventions, including remedial support, trainer enablement, and content reinforcement.
○ Collaborate with academic and training teams to improve learning outcomes and reduce failure rates.
○ Ensure consistent academic quality and adherence to program standards across partner colleges.
● Student Success, Engagement & Retention:○ Own attendance, engagement, retention, CSAT, NPS, and batch continuity metrics.
○ Identify at-risk students or batches early and implement timely academic or engagement interventions.
○ Drive a strong student experience through industry exposure, structured engagement initiatives, and community-building efforts.
○ Foster student advocacy, referrals, and positive IIDE brand representation within partner colleges.
● Student Culture, Events & Brand Building:○ Lead end-to-end planning and execution of partner college fests and on-campus events, including concept creation, coordination, execution, and IIDE brand integration.
○ Build a strong on-campus student culture through academic, cultural, and community-led initiatives.
○ Plan and execute competitions, showcases, industry meets, and student-led activities.
○ Encourage students to build personal brands through content, projects, competitions, and industry visibility.
○ Ensure seamless execution of engagement and brand initiatives through on-ground teams.
● Faculty & Trainer Excellence:○ Source, onboard, and manage industry trainers aligned with program and college requirements.
○ Evaluate trainer effectiveness through feedback, classroom observations, and academic outcomes.
○ Maintain a scalable and reliable trainer pool to ensure continuity and academic quality.
○ Plan and execute industry-led masterclasses and super sessions to enhance student learning and networking.
● College Partnership & Growth Enablement:○ Own end-to-end performance of assigned partner college relationships.
○ Lead strategic discussions with college leadership on academic outcomes, engagement, and partnership growth opportunities.
○ Support admissions growth through institutional initiatives, student advocacy, and collaboration with central teams.
○ Act as the primary on-ground owner for partner college relationships.
● Team Leadership & Governance:○ Build, hire, onboard, and manage high-performing on-ground teams across partner colleges.
○ Own workforce planning, deployment, and role clarity aligned with college and batch requirements.
○ Define clear KPIs, execution standards, and accountability frameworks for teams.
○ Drive regular performance reviews, coaching, feedback, and capability-building initiatives.
○ Address performance gaps through training, role realignment, or performance management interventions.
○ Establish and enforce SOPs and governance mechanisms to ensure consistent execution at scale.
● Data Ownership & Operational Excellence:○ Own the creation, maintenance, tracking, and analysis of academic, student, and operational data, including attendance, assessments, assignments, results, and batch records.
○ Leverage data insights to drive reviews, identify trends, and implement corrective actions across academics, engagement, and operations.
● Additional Duties:○ Collaborate with internal academic, training, admissions, and operations teams to ensure smooth execution and program success.
○ Drive continuous process improvements to enhance student outcomes and operational effectiveness.
○ Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
Who You Are:● Must-Have:
○ 5–10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility.
○ Proven experience managing multi-college, multi-batch, or large-scale education programs end-to-end.
○ Demonstrated impact in improving academic outcomes, including pass rates, failure reduction, retention, and batch performance.
○ Experience hiring, scaling, and managing on-ground teams with accountability for team performance.
○ Strong stakeholder management skills with the ability to influence college leadership, trainers, and internal teams.
○ Data-driven mindset with a structured approach to problem-solving and decision-making.
○ Comfortable balancing hands-on execution with reviews, governance, and leadership responsibilities.
● Should Have:○ Experience driving student engagement, retention, and institutional partnerships within higher education or edtech ecosystems.
○ Ability to manage cross-functional teams and execute high-impact operational initiatives at scale.
○ Strong understanding of academic quality frameworks, student success metrics, and operational governance.
○ MBA / PGDM preferred.
● Nice to Have:○ Prior experience in college partnerships, higher education, or large-scale learning environments.
○ Exposure to academic analytics, student lifecycle management, and performance improvement strategies.
○ Based in Mumbai or open to frequent travel across partner colleges.
Why Join IIDE?● Work with one of India’s fastest-growing digital education brands.
● Drive measurable academic and student success outcomes across leading partner colleges.
● Lead high-impact programs with end-to-end ownership and leadership responsibility.
● Collaborative, fast-paced, and high-growth work environment.
● Opportunity to work closely with academic leaders, industry trainers, and institutional stakeholders.
Who You’ll Thrive AsYou’re someone who:
● Thrives in high-ownership, outcome-driven environments.
● Is passionate about student success, academic excellence, and operational impact.
● Can balance strategic thinking with hands-on execution.
● Builds strong relationships with stakeholders and teams to drive measurable outcomes.
● Enjoys solving complex operational and academic challenges using data and structured thinking.
Skills Required
- 5-10 years of experience owning academic operations, student success, or education programs with measurable outcome responsibility
- Experience managing multi-college, multi-batch, or large-scale education programs end-to-end
- Demonstrated impact improving academic outcomes, pass rates, failure reduction, retention, or batch performance
- Experience hiring, scaling, and managing on-ground teams with accountability for team performance
- Strong stakeholder management skills with college leadership, trainers, and internal teams
- Data-driven problem-solving and decision-making approach
- Ability to balance hands-on execution with reviews, governance, and leadership responsibilities
- Experience driving student engagement, retention, and institutional partnerships within higher education or edtech
- Ability to manage cross-functional teams and execute high-impact operational initiatives at scale
- Understanding of academic quality frameworks, student success metrics, and operational governance
- MBA or PGDM
- Prior experience in college partnerships, higher education, or large-scale learning environments
- Exposure to academic analytics, student lifecycle management, and performance improvement strategies
- Based in Mumbai or open to frequent travel across partner colleges
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The Company
What We Do
IIDE is a digital-first business school focused on preparing India’s next generation of digital and business leaders. It offers digital marketing programs, undergraduate business education, and AI-focused certifications for students, graduates, working professionals, career switchers, and entrepreneurs. Through online learning and campus experiences in Mumbai, Delhi, and Nepal, IIDE combines practical, industry-led education with career and entrepreneurship outcomes.
