Lead Product Manager

About the Role 

We are seeking a Lead Product Manager to drive the product roadmap and strategy for our enterprise Observability Platform, with a strong focus on engaging and aligning priorities with our customers, technology partners, field, UX, and engineering teams. This role is critical in shaping the next-generation observability experience, enabling comprehensive, actionable insights and monitoring capabilities across cloud, on-premises, and hybrid Citrix infrastructure configurations.

As the product lead for our Observability Platform, you will define the vision and lead cross-functional collaboration with engineering, UX, customers, technology partners, and field teams to deliver high-impact observability solutions that align with enterprise requirements and future trends in cloud and workspace delivery.

Job Description/Responsibilities:

• Lead the product roadmap and strategy for our Observability Platform, enabling consistent monitoring, logging, and tracing capabilities across cloud, on-premises, and hybrid deployments..

• Work closely with engineering, design, and quality teams to define requirements, manage prioritization, and ensure timely execution of observability features.

• Collaborate with customer success, sales engineering, and marketing to drive adoption, evangelize capabilities, and capture feedback on observability needs.

• Track market developments, conduct competitive analysis, and incorporate insights into strategic planning for observability tools and practices.

• Influence observability adoption and innovation across enterprise segments by aligning with modern monitoring, AIOps, and distributed tracing trends.

• Define and track product success metrics; leverage telemetry, customer feedback, and incident data for continuous improvement of the observability platform.

Qualifications & Experience:

• 7+ years of experience in Product Management (or equivalent) in enterprise software, cloud platforms, or observability solutions.

• A University degree is mandatory (BE or B Tech preferred) and minimum 8 years of prior relevant experience; or Master's degree (MBA) with 6 years; or PhD with 3 years of experience.

• Experience working with observability platforms, monitoring solutions, or distributed tracing systems is highly desirable.

• Strong understanding of modern observability practices and monitoring technologies across cloud, on-premises, and hybrid environments.

• Proven ability to lead cross-functional teams and manage complex stakeholder relationships.

• Strong analytical mindset with experience in data-driven decision-making.

• Excellent communication and stakeholder management skills.

Preferred Skills:

• Prior experience working with observability vendors like Datadog, New Relic, Dynatrace, or similar technology partners.

• Familiarity with OpenTelemetry, distributed tracing, log aggregation, and metrics collection pipelines.

• Deep customer empathy and the ability to translate technical monitoring needs into strategic product decisions.

• Experience launching observability solutions at scale in B2B enterprise environments.

About Us:

Cloud Software Group is one of the world’s largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks.  Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.

Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.

If you need a reasonable accommodation due to a disability during any part of the application process,  please email us at [email protected] for assistance.