We are looking for a Lead Product Manager specializing in Customer Success Management automation preferably with hands on Gainsight experience to join our team with the primary objective of managing Thomson Reuters Gainsight backlog & prioritization, design, governance and adoption. In this role, you will partner with our Sales Operations, Customer Success Operations, NextGen Customer Success, and Commercial Engineering teams to lead the global product strategy and roadmap.
About the Role:
In this role as a Lead Product Manager, you will:
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Implement the product vision and create the roadmap for the Gainsight system that meet and align with business objectives and goals
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As the solution subject matter expert, be the liaison between delivery teams and business partners and lead the gathering, organizing, and documenting of business requirements in a shareable, actionable, standardized framework
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Own enterprise processes across Sales & CS segments enabled by Gainsight; responsible for system governance and compliance
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Assess the current state of the Gainsight, identify ways to transform existing solutions while evaluating innovative new solutions through the lens of wait/build/buy; Pulse end-user adoption
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Identify opportunities, create business cases, and champion the vision to build organizational alignment across business & technology stakeholders; Partner with other product owners for cross-functional requirements
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Own product requirements and specifications and drive the product development schedule from design to release with a high-quality bar.
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Working with the business, establish and deliver on OKRs to ensure your products achieve their goals
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Collaborating with cross-functional teams across engineering, operations, data & analytics, design, and finance to deliver on the product roadmap and vision while allocating resources appropriately.
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Championing the “voice of the customer”; establishing one-to-many internal customer forums for product feedback; engaging deeply and personally with internal customers/end-user
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Translate the business needs into actionable requirements by getting enough information to make a solution possible; helps drive clarity to make rational decisions
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Provide visibility to program(s) status (key decisions, dependencies, issues, risks, metrics, etc.) on an ongoing basis
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Plan, implement and communicate Partnership upgrades and product releases working with business and technology partners
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Monitor and address outstanding challenges / support needed
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Ensure alignment of initiatives across segments
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Lead a team of Gainsight admins and business analysts and support career growth.
About You:
You're a fit for the role of Lead Product Manager if your background includes:
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Bachelor's or master's degree in a technical subject (computer science or engineering discipline) is preferred.
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10+ years of experience as a Product Manager or Product Owner, Solutions Architect or Business System Analyst.
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The role requires the candidate to work in 12 pm - 9 pm IST.
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Experience creating product roadmap(s) from conception to launch, driving product vision and leading design discussions.
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Top notch written and oral communication skills, including experience presenting to executive leadership, participating in the sales cycle, and handling stakeholders’ escalations.
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Experience working and delivering product or services in an agile/lean environment.
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Track record of successfully building relationships with teams in a matrix environment.
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Thorough understanding of enterprise software development and infrastructure processes and lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile or similar methodologies.
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Comfortable with being on large-scale projects, whose implementations, issues, requests, or projects have greater scope, complexity and require change management.
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Experience driving full lifecycle project.
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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
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Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
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Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
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Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
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Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
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Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
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Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.
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What We Do
Thomson Reuters (NYSE / TSX: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. The company serves professionals across legal, tax, accounting, compliance, government, and media. Its products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information, visit tr.com.
