Lead Product Manager (Payments)

What We’re All About at Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We’re helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together.

About the Team

We are a multi-disciplined team of experienced technology, banking, customer experience, marketing, and legal professionals who share a passion for the company’s mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change people’s lives for good. The Kroo is growing and we’d love to hear from you if you’re interested in joining us on our journey!

How you’ll contribute

This role is pivotal for someone passionate about transforming the landscape of digital banking through innovative payment solutions. As a Lead Product Manager, you will drive the entire product lifecycle of our payment offerings, from initial ideation to market launch and beyond. This position demands a strategic thinker with a keen insight into the United Kingdom payments and financial landscape, adept at navigating customer desires, scheme rules and regulatory frameworks to deliver cutting edge products and seamless payment experiences. Collaboration is at the heart of this role, requiring close partnership with a wide range of teams to materialise products that resonate with our mission and delight our customers. Other responsibilities include:

• Collaborate with your squad to design and deliver safe, reliable and delightful payment experiences across all customer facing channels.
• Take ownership for the success of your payment products, managing the entire lifecycle from discovery, planning, build, go to market, as well as closely monitoring products post launch, consistently looking to improve their performance.
• Define and own your backlog, making trade offs to deliver customer and business value on time and within agreed constraints.
• Be an exponent of continuous discovery in the payments domain, persistently seeking to validate ideas that improve the customer experience, operational efficiency and risk controls through insights and innovation.
• Transform big ideas, complex requirements and evolving regulation into well defined product specifications, user stories and acceptance criteria.
• Make data informed decisions and take hard calls when data is scarce, using insight, experimentation and sound judgement to move the product forward.
• Work with the wider Payments and Product teams to drive and challenge product strategy, ensuring our payment product suite benefits customers and the business and aligns with the overall bank strategy.
• Build and nurture relationships with key external partners and suppliers, including payment schemes, processors and technology vendors, to deliver both customer and business value.
• Ensure your products remain compliant with relevant payment regulations and scheme rules, operate smoothly with high availability and resilience, and adopt best in class industry trends.
• Achieve success with your payment products, including account to account payments, card payments and internal transfers, with clear goals and measures of success.
• Lead a cross functional squad to conceive of, validate, design, build, test and launch impactful customer experiences that solve real payment related problems.
• Collaborate with key stakeholders across the many functions of the bank, including the leadership team, Product and Technology, Design, Marketing, Operations, Finance, Legal, Risk and Compliance, to ensure alignment and successful delivery.
• Put the customer needs first, whilst achieving your objectives and ensuring Kroo remains compliant, secure and operationally robust in its payment flows.
• Other duties as assigned to meet business needs.

About Our Process

We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is:

• CPTO - 30 mins
• Engineering Managers - 60 mins
• Staff Engineers - 60 mins
• Exec/founder - 30 mins

Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you.

What we offer:

At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer:

• Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday.
• Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed.
• Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time.
• Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner.
• Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up.
• Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required.
• Modern office: You'll enjoy access to our modern, bustling workspace in Farringdon, Central London.
• Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme.
• Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same.
• Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families.
• Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel.
• You get full healthcare for you and your nuclear family via Vitality.

Hybrid Working:

Currently, the majority of Kroo is working fully remotely. Working remotely has changed many of our lives for the better and we are behind continuing the benefits of flexibility once restrictions are lifted. At the same time, we have a beautiful office in Farringdon, which, when used for the right things, can be a useful and powerful tool. Currently we see a blended model of working 1-2 days a week in the office, so candidates that are able to travel in occasionally are the best fit for our current working practices.

Diversity and Inclusion:

We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process.

To all Recruitment Agencies:

At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes.

To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.