Jobs at Kroo Bank

Build, evaluate, deploy, and monitor statistical and machine learning models for credit risk, fraud prevention, customer engagement, and operational efficiency. The role involves data exploration, feature engineering, experimentation, production monitoring, SQL and dbt data workflows, Python development, documentation, and collaboration with Product, Risk, Compliance, Operations, and Engineering teams.

Analyze, document, map, and optimize end-to-end operational processes. Identify risks and inefficiencies, implement improvements, monitor performance, develop training, and collaborate with IT, Compliance, customer service, and other stakeholders to improve efficiency and customer experience.

Handles customer complaints in a financial services environment by investigating, resolving, and escalating cases. Supports vulnerable customers, maintains accurate management information, conducts root cause analysis, identifies complaint trends, and recommends process improvements. The role also provides guidance to internal teams and requires knowledge of complaint-handling regulations, strong communication, attention to detail, independent working, and the ability to meet deadlines in a fast-paced, shift-based hybrid environment.

Support Kroo Bank’s operational risk framework through risk assessments, control reviews, RCSA oversight, issue and event management, control testing, KRI monitoring, and reporting. The role provides second-line advice and constructive challenge to business teams, analyzes operational risk trends, recommends control improvements, and prepares management information for senior management and the Board. It is a hybrid position based in London with weekly office attendance.

Support Kroo Bank’s operational risk framework through risk assessments, control reviews, RCSA oversight, issue and event management, control testing, key risk indicator monitoring, and management reporting. The role provides second-line advice and constructive challenge across business teams, identifies emerging risks and recurring issues, recommends control improvements, and supports risk awareness across the bank.

Leads customer service and lending operations across retail banking, including servicing, collections, onboarding, and loan origination. Sets service standards, KPIs, controls, and customer outcome measures; improves processes through data, feedback, technology, and automation. Manages managers, workforce planning, budgets, recruitment, performance, operational risk, regulatory compliance, and support for vulnerable customers while partnering with Product, Technology, Credit Risk, and Compliance.

Leads customer service, lending servicing, and collections operations for a retail bank. Responsibilities include setting strategy and service standards, managing performance and workforce planning, improving customer journeys and processes, overseeing vulnerable-customer support, implementing automation, managing operational risk and regulatory compliance, and partnering with Product, Technology, Credit Risk, and Compliance teams.