It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Job Description
INTRODUCTION:
ABC Fitness is the #1 global fitness management platform, serving over 40 million members in over 100 countries. Our SaaS platform provides the most complete club and member management solution in the fitness industry, from revenue cycle management and insights that optimize performance to highly personalized member experiences. Our mission is to help our customers turn their fitness visions into reality. Clients include Planet Fitness, Anytime Fitness, Crunch, EOS Gyms, and thousands of trainers, boutique studios, and health clubs around the world enabled through our platforms Ignite, Glofox, Trainerize, and Evo.
Our Global Commerce team manages $12 billion annually via a cloud-native platform tailored to the fitness industry. With ABC point-of-sale solutions, businesses enhance in-club experiences, expand online sales, and enable mobile payments. As one of ABC’s fastest-growing products, we’re scaling globally, entering new markets, and delivering seamless, intelligent payment solutions with unmatched technology and partner coverage.
WHAT YOU’LL DO:
As a Product Manager for ABC Intelligent Billing Solutions, you will be responsible for shaping the future of AI-driven billing solutions that maximize collections and revenue while optimizing the member payment experience. You will leverage artificial intelligence and machine learning to streamline billing processes, reduce friction, and enhance financial outcomes for fitness businesses and their members.
At ABC, product development is an extremely collaborative effort between engineering, design, product marketing, data science, and customer-facing teams. You’d be joining a team of experienced Product Managers who have a track record of successfully building large-scale business and SaaS products that are collectively impacting millions of businesses and members around the world.
- Partner with cross-functional teams to research, document, and deeply understand customer needs in Billing and Collections, designing and deploying new AI-powered payments experiences.
- Optimize the full member collections cycle, leveraging AI-driven insights to adapt to changing market dynamics and member payment behaviors.
- Recognize members' payment preferences and collections history to optimize billing by using billions of member data points for intelligent decision-making.
- Improve collections rates by identifying the optimal billing day for each member and delivering personalized payment experiences that remove friction at checkout.
- Develop AI-powered Smart Payment Messaging and Auto Retry solutions to maximize successful transactions and revenue conversions.
- Reduce chargebacks and operational costs by leveraging AI-driven risk assessment and fraud detection mechanisms.
- Partner with engineering to develop intelligent billing capabilities, including invoicing, subscriptions, recurring payments, dunning processes, and real-time notifications.
- Collaborate with the Sales and Customer Success teams to develop a compelling roadmap for extending our intelligent billing and collections solutions to our clients.
- Utilize analytics and machine learning to continuously improve billing efficiency, optimize payment deposits, and enhance cash flow management for businesses.
- Gain an in-depth understanding of Membership and Operations systems, integrate with Commerce APIs, and contribute to critical discussions on product design, data modeling, and software architecture.
WHAT YOU’LL NEED:
- 7+ years of product management experience or equivalent.
- Demonstrated success and execution track record in building and sustaining scalable technology products.
- Great interpersonal skills and strong verbal and written communication. You can collaborate and thrive in productive, healthy debate done with mutual respect and shared goals.
- Proven track record of successful stakeholder management, including driving product roadmaps, client communications, handling escalations, and advocating for ongoing investment in your product.
- Experience working on AI-powered payments or billing products with developer interfaces (App deployment, APIs, SDKs); software or SaaS-related product experience a plus.
- Experience successfully building and launching AI-driven products and services.
- Experience in one or more of the following areas is preferred:
- Payments and/or eCommerce
- Mobile device management
- Subscription billing
- Software product lifecycle management
- Degree in Computer Science, Product Management, Engineering, or Business Management.
WHAT’S IN IT FOR YOU:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO!
- Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
- Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws!
- Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
- Medical/Dental/Vision coverage
- EAP – we get you help when you need it. Period.
- Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
- And more! – so many benefits we couldn’t even fit them all here!
Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $115,000 -- $145,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.
We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets!
ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:
ABC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are intentional about creating an environment where employees, our clients and other stakeholders feel valued and inspired to reach their full potential and make authentic connections. We foster a workplace culture that embraces each person’s diversity, including the extent to which they are similar or different. ABC leaders believe that an equitable and inclusive culture is not only the right thing to do, it is a business imperative. Read more about our commitment to diversity, equality, belonging and inclusion at abcfitness.com
ABOUT ABC:
ABC Fitness (abcfitness.com) is the premier provider of software and related services for the fitness industry and has built a reputation for excellence in support for clubs and their members. ABC is the trusted provider to boost performance and create a total fitness experience for over 41 million members of clubs of all sizes whether a multi-location chain, franchise or an independent gym.
Founded in 1981, ABC helps over 31,000 gyms and health clubs globally perform better and more profitably offering a comprehensive SaaS club management solution that enables club operators to achieve optimal performance. ABC Fitness is a Thoma Bravo portfolio company, a private equity firm focused on investing in software and technology companies (thomabravo.com).
#LI-REMOTE
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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What We Do
At ABC Fitness, we're passionate about fitness. We believe that everyone deserves the opportunity to be their best selves and live their best lives. Our technology solutions are designed to empower fitness businesses and individuals to achieve their goals, whether it's building a stronger community, streamlining operations, or providing personalized training experiences. We're committed to making fitness accessible and enjoyable for everyone. We believe fitness is a lifestyle for people of every age, every shape, every color, and every gender. From the inside out, we live our day-to-day life guided by our core values: One Team, Growth Mindset, and Best Life. These values shape our culture, the way we work, and how we interact with each other and our community. We believe in the power of teamwork, continuous learning, and fostering a supportive environment where everyone can thrive. If you rock your sneakers with confidence and believe in the extraordinary, you’re in the right place. As One Team, we collaborate and respect each other, fostering a sense of belonging and encouraging individual growth. With a Growth Mindset, we embrace challenges, strive for continuous improvement, and promote smart experiments. Through Best Life, we prioritize the well-being of our team and community, inspiring each other to be our best selves and live our best lives.
Why Work With Us
As One Team, we are committed to creating an inclusive and safe space and fostering an environment where every team member feels like they can bring their whole selves to work. We are dedicated to designing equitable experiences that inspire and activate our growth mindset, so everyone can learn and grow together.
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