What you’ll do:
- Become the SME for Navan Connect and will be the “go-to” person for anything related to the product.
- Partner closely with CSMs/Solution Architects to understand client issues and identify new requirements.
- Use AI to manage all client feedback/issues in a timely manner and build a system that learns from every resolved issue.
- Own the product roadmap and prioritize features that execute the product vision
- Deliver clear and concise documentation for both technical and non-technical stakeholders.
- Collaborate daily with cross-functional teams (Design, Engineering, Legal, GTM) to ensure smooth product execution and risk management.
- 1-2 years of experience in product management, product operations, or fintech background.
- Experience in fintech, payments, expense management is preferred.
- AI fluency - You've had real world experience with Claude Code (or similar tooling) to create knowledge bases/skills, prototyping and technical concepts.
- Prioritization master - you have the fortitude to intake many things at once and come out the other side clear-headed and confident on what to do first.
- Excellent verbal and written communication skills; you know when to talk technical or when to explain it like a 5 year old.
- Strong customer empathy - it keeps you up at night if our product isn't meeting a client's expectations.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
Top Skills
What the Team is Saying
What We Do
Navan (Nasdaq: NAVN) is the leading all-in-one business travel, payments, and expense management platform that makes travel easy for frequent travelers. From finding flights and hotels to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as four days a week in-office.
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