Are you passionate about making complex AI-powered products easy to understand and adopt? As a Technical Enablement Manager for Commerce, you’ll play a key role in equipping teams, partners, and customers with the knowledge they need to succeed.
You’ll work at the intersection of Product, Marketing, and Enablement to transform releases into scalable, engaging learning experiences. Join us to help bridge innovation and execution while contributing to the success of Coveo’s Commerce platform.
As our Technical Enablement Manager, you will:- Contribute to the enablement strategy for Commerce product releases, supporting internal and external readiness
- Partner with Product, Product Marketing, and Enablement teams to translate new features into effective learning experiences
- Build and improve scalable frameworks for readiness milestones, communications, and enablement assets
- Act as a key liaison for enablement within the Commerce line of business, ensuring alignment with go-to-market initiatives
- Develop and maintain engaging enablement resources (courses, job aids, demos, and workshops) for internal teams, partners, and customers
- Support the measurement and continuous improvement of enablement effectiveness through relevant metrics
- Proven experience in product enablement, operations, or software implementation, ideally in software-as-a-service (SaaS) or business-to-business (B2B) technology
- Experience contributing to cross-functional release readiness initiatives involving Product, Marketing, and Customer Success
- Strong understanding of go-to-market teams as key audiences when designing enablement strategies
- Excellent organizational, communication, and program management skills in fast-paced environments
- Experience in Commerce technology, AI-driven ecosystems, or customer experience platforms
- Familiarity with adult learning principles, instructional design, and tools such as learning management systems (LMS) or learning analytics
- Experience building or improving process frameworks across distributed teams
- Analytical mindset with a focus on measuring impact and improving learning effectiveness
Do you think you can bring this role to life? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.
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Skills Required
- Proven experience in product enablement, operations, or software implementation
- Demonstrated success leading cross-functional release readiness programs
- Excellent organizational, communication, and program management skills
- Experience in Commerce technology or AI-driven ecosystems
- Familiarity with adult learning principles and instructional design
Coveo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coveo and has not been reviewed or approved by Coveo.
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Healthcare Strength — Health coverage and wellness programs include 24/7 telemedicine, mental health support, and on‑site fitness amenities where available. External recognitions underscore a holistic approach to employee wellbeing.
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Wellbeing & Lifestyle Benefits — On‑site gyms, group fitness classes, healthy snacks, ergonomic/home‑office support, volunteer days, and donation matching are emphasized. Hybrid work and flexibility further support day‑to‑day wellbeing.
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Parental & Family Support — Maternity and parental leave top‑ups, the option to extend leave, and on‑site daycare in Quebec City support families. Policies are positioned to ease return‑to‑work and provide practical support for caregivers.
Coveo Insights
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
