What if you could shape how an entire Technical Success organization turns deep technical expertise into measurable customer outcomes? As Senior Technical Success Enablement Manager, you’ll build the capabilities, learning experiences, and tools that help our teams confidently guide customers toward greater value from the Coveo Platform.
This role sits at the intersection of technology, customer success, and enablement. You’ll partner closely with Technical Success leadership, Product, subject-matter experts, and Commercial Enablement to translate complex technology and customer challenges into practical, scalable learning experiences.
As our Senior Technical Success Enablement Manager, you will:
- Own the Technical Success enablement strategy and roadmap, identifying capability gaps and defining competency expectations, learning paths, and proficiency standards across the organization.
- Build scalable onboarding and continuous learning journeys that accelerate customer readiness and develop capabilities throughout Technical Success practitioners’ progression.
- Partner with Product and technical subject-matter experts to translate Coveo Platform architecture, capabilities, implementation patterns, integrations, and technical best practices into practical, role-specific learning.
- Strengthen how Technical Success practitioners diagnose customer situations, uncover risks and opportunities, and connect technical decisions to adoption, customer objectives, business outcomes, and value realization.
- Develop customer-facing capabilities including discovery, executive communication, consultative conversations, stakeholder management, storytelling, objection handling, and influencing without authority.
- Create assessments, certifications, labs, and other applied learning experiences, measuring proficiency, behavior change, adoption, and enablement’s contribution to Technical Success outcomes.
Here is what will qualify you for the role:
- 5+ years of experience across enablement, technical customer success, solutions consulting, professional services, technical account management, solution architecture, or a comparable customer-facing technical discipline. Extra points if you have experience in solution engineering, solution architecture or implementation success.
- Experience building and leading enablement programs for technical or highly specialized audiences, with a strong understanding of the behaviors that drive customer adoption, retention, and value realization.
- Technical aptitude and credibility, with the ability to understand enterprise software architecture, integrations, application programming interfaces (APIs), data flows, troubleshooting concepts, and complex customer environments.
- Strong facilitation, communication, and stakeholder-management skills, with the ability to simplify complex concepts, coach others, and influence senior leaders and technical experts across functions.
What will make you stand out:
- Hands-on experience with the Coveo Platform or significant experience with enterprise search, artificial intelligence (AI)-powered digital experiences, relevance, recommendations, personalization, or adjacent technologies.
- Previous experience in a customer-facing technical role such as Technical Account Manager, Customer Success Architect, Solutions Consultant, or Solution Architect.
- Experience designing competency models, learning journeys, certifications, assessments, or other proficiency-based enablement programs for teams supporting complex enterprise customers.
- A track record of turning learning into measurable behavior change and business impact within a rapidly evolving software-as-a-service or artificial intelligence organization.
Do you think you can bring this role to life? Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
This job description was written by humans, assisted by AI. We may leverage technology in our hiring process to help us see the person behind the resume.
Coveo is committed to providing accessible employment practices. If you require accommodation due to a disability at any point during the recruitment process, please contact [email protected] to discuss your needs.
Skills Required
- 5+ years of experience in enablement, technical customer success, solutions consulting, professional services, technical account management, solution architecture, or a comparable customer-facing technical discipline.
- Experience building and leading enablement programs for technical or highly specialized audiences.
- Understanding of behaviors that drive customer adoption, retention, and value realization.
- Technical aptitude and credibility with enterprise software architecture, integrations, APIs, data flows, troubleshooting concepts, and complex customer environments.
- Strong facilitation, communication, and stakeholder-management skills.
- Experience with the Coveo Platform or enterprise search, AI-powered digital experiences, relevance, recommendations, personalization, or adjacent technologies.
- Previous customer-facing technical experience as a Technical Account Manager, Customer Success Architect, Solutions Consultant, or Solution Architect.
- Experience designing competency models, learning journeys, certifications, assessments, or proficiency-based enablement programs.
- Track record of turning learning into measurable behavior change and business impact in a SaaS or AI organization.
Coveo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coveo and has not been reviewed or approved by Coveo.
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Healthcare Strength — Healthcare is considered comprehensive and good value, spanning medical, dental, vision, disability, mental‑health support, telemedicine, and an EAP. This breadth and perceived affordability stand out across locations.
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Leave & Time Off Breadth — Paid holidays, PTO/sick leave, volunteer time off, and work‑from‑home flexibility are commonly available. Flexible working hours and solid vacation policies in Canada further support work‑life balance.
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Parental & Family Support — Parental‑leave top‑ups, options to extend leave, and on‑site daycare in Quebec City indicate robust family support. These provisions complement caregiver‑friendly flexibility in day‑to‑day scheduling.
Coveo Insights
What We Do
Coveo powers the digital experiences of the world’s most innovative brands serving millions of people and billions of interactions across every digital experience. After a decade of enriching our market-leading platform with forward-thinking global enterprises, we know what it takes to gain a trusted AI-experience advantage. We strongly believe that the future is business-to-person, that experience is today’s competitive front line, a make or break for every business. For enterprises to achieve this AI-experience advantage at scale, it is imperative to have an Enterprise Spinal and composable ability to deliver AI semantic search and generative experiences at each customer and employee interaction.
