Lead Product Designer

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). 

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

We're looking for an innovative and visionary Lead Product Designer to join our dynamic team in Chennai, India. As a Lead Product Designer, you'll play a crucial role in shaping the user experience of our products, leading design initiatives, and mentoring a talented team of designers.

• Drive the product design process from concept to launch, ensuring high-quality, user-centered design solutions
• Lead and mentor a team of designers, fostering a collaborative and innovative work environment
• Collaborate closely with product managers, engineers, and stakeholders to define product strategy and requirements
• Conduct user research and usability testing to inform design decisions and improve product experiences
• Create and maintain design systems to ensure consistency across products and platforms
• Develop wireframes, prototypes, and high-fidelity mockups for various digital products
• Present design concepts and rationales to stakeholders and executive leadership
• Stay up-to-date with industry trends and best practices in UX/UI design
• Contribute to the overall product strategy and vision, aligning design goals with business objectives
• Facilitate design thinking workshops and brainstorming sessions to generate innovative solutions

• 6+ years of experience in product design, with a strong portfolio showcasing your best work
• Proven experience leading and mentoring design teams
• Expert proficiency in design tools such as Sketch, Figma, and Adobe Creative Suite
• Strong understanding of UX/UI design principles and best practices
• Excellent visual design skills with a keen eye for detail
• Experience with user research, usability testing, and data-driven design decisions
• Proficiency in creating interactive prototypes and design specifications
• Strong communication and presentation skills, with the ability to articulate design decisions
• Experience developing and maintaining design systems
• Familiarity with Agile methodologies and product development processes
• Bachelor's degree in Design, Human-Computer Interaction, or a related field
• Knowledge of current design trends and emerging technologies
• Ability to work collaboratively in a fast-paced, dynamic environment
• Strong problem-solving skills and attention to detail
• Experience with responsive design and mobile-first approaches

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.