Lead Product Analyst, IM SCT Deliver – Customer Order Experience

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

Scientific/Technology

All Job Posting Locations:

Beerse, Antwerp, Belgium, High Wycombe, Buckinghamshire, United Kingdom, Issy-les-Moulineaux, France

Job Description:

Position Summary

Provide brief and concise statement explaining the main purpose for the existence of this position.  Provide a brief summary of the role.

Johnson & Johnson, a world leader in the healthcare industry, is seeking a highly motivated and experienced Technical Product Analyst to support our EMEA Assisted Service Customer Order Experience (Cx) capabilities. If you want to be a part of an inclusive team responsible for distributing life enhancing products across the world, this is the role for you!

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are less invasive, and solutions are personal. Through our expertise in Innovative Medicine we are positioned to innovate across the full spectrum of healthcare solutions to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

The Innovative Medicine TPA – Cx Assisted Service is responsible for the overall strategic direction for technology supporting our customer ordering and support assisted service channel. The TPA will collaborate with Business and Technology colleagues to identify, prioritize, and deliver solutions in line with our autonomous supply chain strategy. This individual will require a strong mix of leadership skills with business and technical acumen to drive measurable value aligned to our vision and technology product roadmap. By implementing user centric industry leading strategies in areas of design and rapid prototyping, we will deliver products with speed and agility to meet the needs of the customers and patients we serve. Driving a culture of innovation with a focus on developing talent will be key to ensure team members are in tune with emerging industry and technology trends.

Responsibilities:

• Manage all aspects of delivering IT solutions in support of Assisted Service capabilities for our Customers
• Ensure appropriate software delivery methodologies are in place to deliver quality IT solutions tied to business Objectives and Key Results (OKRs).
• Evaluate industry leading capabilities and drive solutioning to ensure we build a competitive advantage through our Cx systems.
• Drive integration strategy to provide an integrated ecosystem with Commercial and Supply Chain systems to ensure a connected and seamless experience in support of our customers and patients.
• Strong Business Acumen & Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.
• Strong leadership experience in building highly effective, collaborative teams with strong track record of successful delivery.

Diversity, Equity and Inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing, and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive, and accessible work environment where all employees have the opportunity to achieve their potential. We are proud to be an equal opportunity employer.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Key attributes of the role:

• Technology Product Strategy: Help shape our technical product strategy to demonstrate measurable improvement in business value. Partner with Product Owners to align on Product Vision and build, maintain and execute against accompanying capability roadmap; Must effectively balance discovery and delivery to drive innovation and value. Product roadmaps to be based on continuous improvement aligned to evolving business strategy, integration of industry leading technologies, and product lifecycle management. Products must be delivered with quality, at scale, while meeting or exceeding customer’s expectations.
• Business Analysis: Identifies and analyzes business need to fully understand scope of opportunity while ensuring proper acceptance criteria is defined. Experience delivering innovative digital solutions to modernize core distribution and warehouse platforms supporting global strategy delivering measurable business value across enterprise product delivery, experience with government regulations and contract process, user-centric design techniques with understanding technology trends in business analysis for this role.
• Technical depth: Technical scope of knowledge includes a broad understanding of Customer Engagement (e.g. - Case Management, Knowledge management, etc) solutions with continual exploration of leading technologies, including artificial intelligence.
• Continuously learn via research, collaboration with technology vendors, IT Architecture and attend tech events to get ahead of the curve and proactively being new relevant capabilities to the product line

Qualifications

• Education: Bachelor’s degree in the field of Management Information Systems, Computer Science or other relevant field
• At least 3 years of Experience in Information Technology
• Demonstrated ability to deliver complex solutions applying Agile delivery methodologies required
• Product Management experience is required
• Excellent interpersonal and communication skills (oral and written)
• Self-motivated leader that can build highly effective, collaborative teams that deliver measurable value

Required Skills:

Preferred Skills:

Agile Product Development, Analytical Reasoning, Coaching, Collaborating, Competitive Landscape Analysis, Critical Thinking, Customer Alignment, Demand Forecasting, Human-Computer Interaction (HCI), Organizing, Product Development, Product Improvements, Product Strategies, Requirements Analysis, Research and Development, Software Development Life Cycle (SDLC), Software Development Management, Stakeholder Management, Technical Credibility, Technical Writing, Technologically Savvy