The Role
Lead process simplification and optimization initiatives by engaging senior stakeholders, identifying and implementing process improvements, benchmarking best practices, facilitating process design and training, managing projects and analytics, monitoring adherence, and reporting outcomes to improve customer experience, efficiency, and risk reduction.
Summary Generated by Built In
Process simplification and Adherence.
Responsibilities- Responsible for owning and driving the end to end Senior stakeholder engagement at EXCO level and down to generate buy-in that will enable Process Simplification & Optimization opportunities.
- Works in partnership with business stakeholders providing Process Excellence expertise to identify and shape opportunities that drive improved customer experience, efficiency and risk reduction3.
- Identifying, verifying, analyzing, and implementing process improvement and process re-engineering opportunities.
- Conducts continuous review of industry benchmarks and competition best practices during process assessments.
- Facilitate the design and implementation of new/improved processes by continuous engagement with L&OD team , also organize training modules to launch the processes.
- Perform project management, analytics, and measure to ensure milestones are met and deliverables achieved.
- Conduct thematic checks to analyze the gaps in process adherence.
- Creating reports detailing results of process improvement initiative.
Experience: 12 to 16 years
Qualifications:
Graduation (Any Specialization)
MBA / Any Professional Qualification Preferable
Skills Required
- 12 to 16 years of experience
- Graduation (Any Specialization)
- MBA or other professional qualification
- Proven experience in process improvement and re-engineering
- Senior stakeholder engagement and change management experience
- Project management and analytics capability to track milestones and deliverables
- Experience designing and delivering training modules for new/improved processes
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The Company
What We Do
CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala. CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala. CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.
