Lead Platform Engineer - Servicenow

Additional Job Description  

This role will be joining the ServiceNow Platform Operations team. In this position you will work with end-users, analysts, IT teams and key stakeholders to implement/execute for a minimum of 2 areas – APO, ITSM, HR, CSM, ITOM, and/or CMDB solutions - leveraging best technical practices to deliver out-of-the-box and custom solutions to our customers on the ServiceNow platform. We are looking for a team member with leadership experience who is innovative, eager, driven and motivated to rise to the challenges of a continuously evolving technological industry, and who wants to make an impact on the user experience of the businesses globally.  

What You Will Do:  

• Manage and maintain the ServiceNow Platform, including configuration, customizations, and 

   day to day Administration tasks.  

• Help design, develop, and implement new features, modules, and functionalities with ServiceNow to 

   enhance business processes and workflows. 

• Collaborate with ServiceNow and business teams to meet business needs, and implement technical 

   Solutions. 

• Monitor System performance, troubleshoot issues, and implement corrective actions to ensure 

   optimal uptime and system availability. 

• Create and maintain technical documentation, including system design diagrams, process flows, 

   and configuration details 

• Stay knowledgeable of emerging ServiceNow features, capabilities, and best practices, and help 

   recommend innovative solutions to drive continuous improvements.  

• Help lead cross-functional collaboration to deliver platform enhancements 

• Help Mentor and coach team to foster professional growth, technical excellence, and team cohesion 

Minimum Requirements:  

• Certified ServiceNow System Administrator 

• Bachelor’s degree in computer science or related field  

• 7+ years of experience supporting implementation, administration, configuration, and development on  

   the ServiceNow platform in a medium or large enterprise organization 

• 3+ years of experience with ServiceNow workflows or Flow Designer  

• Experience configuring and implementing ServiceNow out-of-box applications such as  

   APO/ITSM/ITOM/CSM/SPM/PA/APM 

• Knowledge of AI and ML Capabilities 

• Experience working with ServiceNow in a large enterprise 

• Ability to contribute and Lead projects following Agile methodologies.  

• Experience working with Business Rules, Script Includes, Access Control Lists, Scheduled Job, UI  

   Actions, Client Scripts, Catalog Client Scripts, UI Scripts, UI Policies and Catalog UI Policies  

• Experience on Catalog Item, Record Producer, Order Guide, Workflow and Inbound Email Actions.  

• Experience with Automation, Scheduled Jobs, Events and Email Notifications, Email Scripting, Email  

   Templates.  

• Experience with implementing update sets, batch sets, and per scrum release methodology 

• Experience with ServiceNow instance cloning, system patching, and upgrades 

• Proven ability to work independently as well as part of a team in a dynamic environment  

• Ability to effectively prioritize and execute 

• Excellent problem-solving skills and attention to detail 

Preferred Requirements:  

• ServiceNow – Accounts Payable Operations Experience 

• ServiceNow – Certified Implementation Specialist (any module)