Lead Operations Specialist

Based in St. Louis, Core & Main is a leader in advancing reliable infrastructure™ with local service, nationwide®. As a specialty distributor with a focus on water, wastewater, storm drainage and fire protection products and related services, Core & Main provides solutions to municipalities, private water companies and professional contractors across municipal, non-residential and residential end markets, nationwide. With over 370 locations across the U.S., the company provides its customers local expertise backed by a national supply chain. Core & Main’s 5,700 associates are committed to helping their communities thrive with safe and reliable infrastructure. Visit coreandmain.com to learn more.

Job Summary

Responsible for assisting with day-to-day branch operations. Responsible for support of operations, safety, and audit compliance and overall branch performance. Coordinate with other departments in overall handling of operations and providing service to customers. May provide management support in the absence of the Branch Operations Manager.  

Major Tasks, Responsibilities and Key Accountabilities

• Assists in managing the safety performance, operations practices, and financial productivity of the location. Assists with monitoring financial indicators/metrics and profit and loss to measure branch performance to goal.
• Provides support to the Inside/Outside Sales function to ensure orders are fulfilled and customer inquiries are addressed.
• Resolves customer service issues; tracks open sales orders.
• Procures and maintains inventory; monitors to ensure proper inventory turns.
• Helps in the management of dedicated delivery processes and carrier services; assists Branch Operations Manager with ensuring compliance with all Department of Transportation regulations.
• Manages resources to meet daily customer service delivery requirements.
• Assists in the training of new associates. Serves as a mentor and leads other associates in operational functions.
• Maintains a high level of product and operational knowledge to support branch function and compliance.

Nature and Scope

• May modify processes to resolve situations.
• Under limited supervision, relies on experience and exercises independent judgment to determine best approach to achieve desired outcomes. Course of action is often determined by interpreting procedures and policies. Work typically involves periodic review of output by supervisor or direct "customers" of the process.
• Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development but does not have hiring/firing authority.

Work Environment

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Typically requires overnight travel less than 10% of the time. Minimum Qualifications
• Must be a minimum of 18 years of age or older
• Must pass pre-employment assessment(s) if applicable

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 5-7 years of experience in related area of responsibility.

Preferred Qualifications

• 5-7 years of experience in warehouse/distribution center facilities.
• Experience with sales techniques, such as consultative selling and solution selling.
• Experience in business-to-business sales.
• Previous sales experience in similar industry or Core & Main product line preferred.
• Associate degree preferred.

Core & Main is an Equal Employment Opportunity employer. Employment at Core & Main is based solely on a person’s merit and qualifications directly related to professional competence.  Core & Main does not discriminate against any employee or applicant on the basis of race, creed, color, religion, national origin, nationality, ancestry, age, disability, veteran status, pregnancy or related condition (including breastfeeding), affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, citizenship, or any other basis protected by law.

None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.

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