If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Position Overview:
This position is a subject matter expert in the OnBase ECM system and technology. This individual will be able to build low code/no code solutions within OnBase, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.
Essential Responsibilities:
(35%) Build:
OnBase & ECM SME
Implement low code/no code Solutions
Creating procedures to improve the existing systems by applying the appropriate changes or updates.
Manage primary day to day unit functions of specialized technology (ex: OnBase document type, user management, groups, roles, profiles, permissions, import processors, app server management, license management including new user setup/deactivation, roles, profiles, permissions, public groups)
Configuration changes, including (but not limited to): document type, keyword type configurations, workflow, custom settings, dashboards and reports
Create and optimize workflows & dashboards
(20%) Support:
Tier 3 support for production systems.
Support SDLC
Proactively monitor applications, provide and advise on solutions that prevent or minimize customer impact.
User support
System Reporting
(15%) Document:
Develop functional requirements
Write technical requirements that detail the technical specifications and features of the solutions.
Capture business process workflow diagrams
Document work on approved project management software
Create and manage knowledge base and deliver Technical Documentation
(10%) Coordinate:
Coordinate Releases / Change Request Owner
Coordinate application upgrades
Coordinate testing & deployment
Manage user training
Monitor user adoption
Communicate using Agile Methodologies with a functional team
(10%) Liaise:
Liaison to business partners & users
Works closely with Vendors both for implementation projects and issue support
Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams.
(10%) Analyze:
Analyzing customer needs and develop functional requirements that specify what the technology solutions should do and how they should perform.
Analyze current business processes and systems to identify their strengths and weaknesses.
Identifying areas for improvement where technology can enhance efficiency, quality, or member satisfaction.
Required Education & Experience (Knowledge, Skills, & Abilities):
7 years of relevant experience with OnBase
Bachelor’s degree or 4 additional years of experience in lieu of a degree
Using Unity Client / Thick Client / Configuration
Creating OnBase Document and Keyword Structures
Creating Workflow and OnBase Scheduling
OnBase Document Import Processor
OnBase troubleshooting (e.g. Diagnostics Console)
OnBase Security groups
OnBase Retention
Well-rounded and communicative
Strong knowledge of OnBase, ECM, and OnBase solution uses
Solution minded problem solver
Collaborative and team player attitude with excellent communication skills both written and oral.
Must adhere to the work schedule and attendance policy established by the manager.
Must be able to confidently interact with technical, non-technical, and management staff.
Proven ability to not only build technology solutions but explain your solutions architecture and technology choices to enterprise architects and senior leadership.
Perform peer reviews
Perform review and refinement of the product backlog and assist with their prioritization.
Stay up to date on the latest industry trends and technical advancements.
Serves as on-call responder for software the team supports.
Able to speak English fluently.
Strong analytical skills with high attention to detail.
Preferred Education & Experience (Knowledge, Skills, & Abilities):
10 years of relevant experience
COLD / AFP import processors
OnBase Dashboards
Building and supporting OnBase Advanced Capture
Using OnBase Studio
Creating Capture Process Designer scan queues that include Advanced Capture steps
General knowledge of OnBase Capture Pipelines and OnBase Scan Queues
OnBase Office Integration/Plugins
Hyland OnBase certification(s)
Software Development Life Cycle (SDLC)
Experience working with JIRA
Experience working with SCRUM Agile
Working knowledge of Remedy
Experience working in large, enterprise level programs/projects, preferably with a background in Financial Services.
Ability to effectively coach and mentor juniors.
Strong experience working between multiple projects simultaneously, with varied degrees of complexity and duration.
Proven ability to define and solve complex business problems, leveraging best in class technical solutions.
Job Environment & Physical Requirements:
Sitting for prolonged periods
Computer for prolonged periods
Telephone for prolonged periods
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- 7 years of relevant experience with OnBase
- Bachelor's degree or 4 additional years of experience in lieu of a degree
- Using Unity Client / Thick Client / Configuration
- Creating OnBase document and keyword structures
- Creating workflow and OnBase scheduling
- OnBase document import processor experience
- OnBase troubleshooting (e.g., Diagnostics Console)
- OnBase security groups configuration
- OnBase retention configuration
- Strong knowledge of OnBase and ECM solution uses
- Solution-minded problem solver with strong analytical skills and attention to detail
- Collaborative team player with excellent written and oral communication skills
- Ability to interact confidently with technical, non-technical, and management staff
- Proven ability to build solutions and explain architecture to enterprise architects and senior leadership
- Perform peer reviews and refine product backlog, assist with prioritization
- Serve as on-call responder for supported software
- Must adhere to work schedule and attendance policy
- Able to speak English fluently
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
