National Payments Corporation Of India (NPCI)

Lead NPCI Partners

Posted Yesterday

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Mumbai, Maharashtra, IND

In-Office

Senior level

Fintech • Payments • Financial Services

The Role

Lead partnerships with technology service providers in NPCI’s partner program. Responsibilities include refining partner value propositions, managing onboarding and compliance, coordinating product certification, tracking engagement metrics, resolving partner queries, collaborating cross-functionally, and preparing MIS reports and insights. The role also applies AI-based intelligence across the partner lifecycle and requires strong knowledge of UPI and card payment products.

Summary Generated by Built In

Position: Lead – NPCI Partner

Location - Mumbai

Educational Qualification- B.Tech / BE – Any Specialization

Key Responsibilities

Identify and cultivate partnerships with Technology Service Providers who are currently and potentially working with NPCI on its products and services.

Curate, modify and improve the value proposition of NPCI Partner Program for the partners and stakeholders as per the market feedback and need.

Create framework and process to ensure the partner is responded on the queries w.r.t. product, certification, onboarding, network, etc. in a timely manner under the NPCI Partner Program.

Create and define success metrics for each partner engagement and at program level to ensure meaningful contribution to the market players.

Closely and continuously monitor the engagement level and progress of each partner w.r.t. NPCI Partner Program.

Work with cross-functional teams – Product, Marketing, Certification, Risk, etc. to ensure continuous acquiring of domain knowledge for self and help with customer resolution.

Ability to build and evaluate data to present MIS, meaningful insights, and other reports as required by the organization and partners to improve the performance.

Ability to utilize AI-based inputs and intelligence in TSP lifecycle – including assessment check, onboarding, certification and rollout of NPCI products/features in Indian market.

Enrol partners on the NPCI Partner Program by completing documentation, compliance checks, coordinating and assisting TSP in the certification process.

Requirements

4–10 years of experience in Relationship Management / Product Sales role in Banking/Payments industry.

Good knowledge of payment products, specifically around UPI and Cards.

Ability to think and reason with logic.

Innovative thinker with problem-solving approach.

Go-getter and a person of action.

Empathetic to customer.

Passionate about payment products.

Hands-on with MS Office and PM tools.

Skills Required

B.Tech or BE degree in any specialization
4-10 years of experience in relationship management or product sales within the banking or payments industry
Good knowledge of payment products, particularly UPI and cards
Logical reasoning and structured thinking ability
Innovative problem-solving approach
Action-oriented and proactive working style
Customer empathy
Passion for payment products
Hands-on experience with Microsoft Office and project management tools

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The Company

HQ: Mumbai, Maharashtra

2,124 Employees

Year Founded: 2005

What We Do

NPCI is an umbrella organisation for all retail payment systems in India. It was set up with the support & guidance from Reserve Bank of India (RBI) & Indian Banks Association (IBA). A registered company under Section 8 of the Companies Act, 2013. Watch the NPCI Corporate AV - https://youtu.be/RGl9YQ6CB20 Products & Services Unified Payments Interface Unique payment solution which empowers a recipient to initiate the payment request from a smartphone. It facilitates 'virtual payment address' as a payment identifier for sending & collecting money & works on single click 2 factor authentication. Immediate Payment Service A 24X7, real time, cost effective, independent channel, retail payment service, introduced by NPCI, empowering customers to transfer money instantly with banks & RBI authorised PPIs across India. RuPay Robust card scheme designed to offer payment products with superior features & processes specifically designed to cater to diverse consumer needs. *99# USSD based mobile banking platform that makes banking services accessible to all the bank account holders on their mobile phones. National Automated Clearing House Centralised payment system developed with an aim to consolidate multiple ECS systems running across the country & provide a framework for the removal of local barriers/inhibitors. Aadhaar Enabled Payment System Bank led model which allows online financial inclusion transactions at micro-ATMs through the business correspondent of any bank using the Aadhaar authentication. e-KYC Electronic way of conducting authentic & real time KYC of a customer using Aadhaar authentication. Cheque Truncation System Electronic image of the cheque is transmitted to the drawee bank by the clearing house, along with relevant information. National Financial Switch Facilitates routing of ATM transactions through inter-connectivity between its member institutions thereby enabling the citizens of the country to utilise any ATM of a connected entity