We are seeking an experienced Media Operations Lead to oversee the daily operations of the Media Operations team, ensuring efficient execution of media processing workflows while maintaining the highest quality standards. This role is responsible for leading a team of Media Operators, managing production capacity, driving operational excellence, and supporting strategic initiatives that improve workflow efficiency and service delivery.
Team Leadership & Performance Management- Lead, coach, and manage a team of approximately of Media Operators working across multiple shifts.
- Conduct regular one-to-one meetings to provide coaching, feedback, and performance support.
- Develop and implement individual development plans (IDPs) for each team member.
- Monitor team performance, productivity, quality, and operational KPIs.
- Foster a collaborative, accountable, and high-performing team culture.
- Manage workforce planning, shift coverage, leave scheduling, and resource allocation.
- Perform capacity planning to optimize resources and meet production demands.
- Prepare production reports, operational dashboards, and performance metrics.
- Coordinate with the Traffic team to prioritize, assign, and monitor daily production tasks.
- Ensure operational processes are followed while maintaining quality standards and SLAs.
- Lead transition projects including system migrations and workflow enhancement initiatives.
- Identify opportunities to improve operational efficiency and productivity.
- Support implementation of new tools, systems, and best practices.
- Collaborate with cross-functional teams to ensure successful project delivery.
- Ensure adherence to company quality standards, security policies, and operational procedures.
- Support issue resolution and escalation management.
- Promote continuous improvement across the department.
Requirements
- Bachelor's degree in Media, Mass Communication, Multimedia, or a related field.
- 5–7 years of experience in media operations or post-production.
- Minimum 2 years of leadership experience.
- Strong understanding of digital media workflows, video/audio assets, metadata, artwork, and subtitle processing.
- Hands-on experience with Adobe Premiere Pro.
- Experience in workforce planning, capacity planning, and production reporting.
- Experience leading operational improvement and transition projects.
- Good written and spoken English.
Benefits
At Pixelogic, we pride ourselves on fostering a supportive and engaging environment. Our comprehensive benefits include top-notch medical and social insurance fully covered for you and your family, ongoing training and development opportunities, and fun department outings to boost team spirit. Enjoy delicious catered meals, unlimited snacks and drinks, and a fun office activity area for games and stress relief. We also provide free internet for remote work, convenient office transportation, and a rewarding referral bonus system.
Skills Required
- Bachelor's degree in Media, Mass Communication, Multimedia, or a related field.
- 5-7 years of experience in media operations or post-production.
- Minimum 2 years of leadership experience.
- Strong understanding of digital media workflows, video/audio assets, metadata, artwork, and subtitle processing.
- Hands-on experience with Adobe Premiere Pro.
- Experience in workforce planning, capacity planning, and production reporting.
- Experience leading operational improvement and transition projects.
- Good written and spoken English.
What We Do
Pixelogic provides next-generation distribution solutions for studios, broadcasters and digital retailers. OUR MISSION To help our media and entertainment customers build more efficient supply chains, more valuable products, and larger global audiences. WORLD CLASS TEAM Our team is comprised of subject matter experts and industry craftsmen who are passionate about their work, each having an extensive background working on the world’s most respected feature and episodic titles. We cultivate an open and transparent atmosphere that values integrity, continuous improvement and achievement. Our clients benefit from our forward looking approach and relentless commitment to customer service. SECURITY FIRST Our commitment to content security is foundational to our company. Every employee is involved in our security program, which includes hundreds of physical and electronic security controls. We are directly engaged with the various security organizations within the media and entertainment industry including the Content Delivery & Security Association (CDSA) and now the Trusted Partner Network (TPN). Our research and development group builds proprietary content protection solutions to fortify our overall security mission. Net-net, we are fully committed to the safeguarding of our customer’s content and our security program is constantly evolving and continuously improving.
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