HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
Scope of the role:
The Lead Management Executive is responsible for the verification and conversion of new client enquiries to Bedsonline. They will do this by handling incoming global e-registrations from travel agencies, verification of legitimate opportunities via document collection and database checks (internal and external), and all admin tasks related to conversion of enquiry to new accounts, branches and users of Bedsonline clients. The Lead Management Executive will be confident and happy to handle high volumes and diverse types of enquiries, be extremely organized in the account creation process from verifying enquiry to conversion or closure.
MAIN FUNCTION
To check and convert the incoming high volume of e-registration new client enquiries for Bedsonline, and convert to new users of the platform
Managing a large influx of leads (creation and conversion) with some administrative client interactions
Update account and lead records using the Salesforce CRM system (account creation requirement chasers, tasks)
PURPOSE
Oversee the creation of new travel agencies and users to the Bedsonline platform
REQUIREMENTS
Able to self-organise and happily handle high volumes of enquiries from receiving through to final conversion or closure
Strong attention to detail and ability to follow technical processes, with a desire to streamline where possible
Highly computer literate (Microsoft suite – Outlook and Excel especially) and understanding of some technical solutions used by sales companies (specifically Salesforce)
Strong communication skills
Driven by results - self-motivated and a "team player", resourceful and creative with a strong customer service streak
Basic knowledge of sales management in a hospitality set up preferred
Min. 1 year experience in the travel industry highly preferred
Fluent English required, additional languages a bonus
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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What We Do
Hotelbeds are global leaders in the TravelTech space, connecting and empowering businesses by facilitating bridges in the ever-changing and expanding travel ecosystem. Our cloud-based technology platforms offer fast and simple access to a global network of travel products, from accommodation to ancillaries and payments, while rich data and intelligence helps to generate demand. By operating exclusively in the B2B arena, we are uniquely placed to drive growth for our partners without competing for the end customer. Our teams of 3000+ experts on the ground provide local expertise and support to boost trading even further, even in the most hard-to-reach spaces. Our unique blend of technology, data and passionate people serves as a catalyst for B2B travel players aiming to unlock their full potential.
