Position:
United States based corporation seeking a dynamic Lead IT Technician to join the team at its related party factory in La Vega, Dominican Republic. We are looking for a Lead IT Technician who is fluent in English and has proven experience with a proactive approach to join our team. The ideal candidate should have at least 2 years of leadership experience in an IT technician role and a total of 4 years of experience in IT support. As a Lead IT Technician, you will be responsible for ensuring smooth operations, providing technical support, and maintaining our network and server infrastructure.
Responsibilities:
● Technical Support:
○ Provide technical assistance to end users in person, over the phone, and remotely.
○ Promptly respond to customer requests and troubleshoot network and computer-related issues.
○ Install, configure, maintain, and troubleshoot end-user workstation hardware, software, and peripheral devices.
● Network and Server Infrastructure:
○ Assist in installing, monitoring, maintaining, and troubleshooting network and server infrastructure.
○ Work with physical and virtual servers, switches, routers, wireless access points, and firewalls.
○ Regularly perform computer equipment upgrades, including firmware, operating systems, and application updates.
● Vendor Interaction:
○ Collaborate with third-party hardware and software vendors by initiating and supporting vendor services as needed.
● Documentation and Training:
○ Maintain accurate inventory records and supporting documentation for hardware and software.
○ Stay informed about emerging technologies to support future company needs and validate proposed new technologies.
○ Provide training to staff on various technical subjects.
Requirements:
● Experience:
○ Minimum 2 years of experience leading IT technicians.
○ A total of 4 years of experience as an IT technician.
○ Familiarity with access points, domain controllers, and Active Directory.
○ Experience with Network Video Recorders (NVRs): Knowledge of configuring, maintaining, and troubleshooting NVRs for surveillance systems.
● Team Leadership:
o Provide leadership and guidance to the IT support team.
o Monitor team performance and provide feedback and coaching as needed.
● Skills and Qualities:
○ Patient, well-organized, and customer oriented.
○ Ability to work independently and ensure tasks are completed.
○ Willingness to work one weekend day per week.
○ Occasional evening work for installations and troubleshooting.
○ Strong analytical and creative problem-solving abilities.
○ Excellent written and verbal communication skills.
○ Meticulous attention to detail.
○ Physical capability to lift up to 50 pounds of technical equipment.
Technical Requirements:
● Technical Proficiency:
○ Working knowledge of Windows 10/11.
○ Familiarity with Office 2019/2021 (Word, Excel, Outlook, PowerPoint, etc.).
○ Experience with Windows Server 2016/2019/2022.
○ Ability to handle server, computer, and office equipment hardware installation, maintenance, repair, and upgrades.
○ Bonus points for experience with enterprise networking and infrastructure management tools and services (AD, DHCP, DNS, etc.).
○ Familiarity with Google Workspace is advantageous.
Education:
- Associate or Bachelor’s Degree in Computer Information Systems or equivalent
- CompTIA A+ or Net+ is a plus
Compensation:
● Competitive salary, comprehensive benefits, and performance-based bonuses.
Schedule:
● Full-time position with a 40-hour workweek.
Top Skills
What We Do
CHAMPRO® is a manufacturer of sports equipment and apparel and distributes via sports specialty retailers.
Mission Statement:
Champro Sports® will deliver high value traditional and innovative athletic equipment and apparel to sporting goods specialty stores via outstanding, integrity driven customer service.
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