Customer Success Manager

Full-Time

Austin, TX - 4 days per week in our Central Austin office, Fridays remote 

Please note, we do not offer C2C or C2H employment and are unable to sponsor visas for this position. 

About Scorability: 

Scorability is passionate about improving college athletics recruiting by making it more efficient, transparent, and honest. Coaches at every level in every sport can use our world-class software to efficiently identify, engage, and recruit the best players for their program. Prospective student athletes benefit from a more direct and transparent recruiting process, avoiding unnecessary effort and wasted money. 

This is an incredible opportunity to join an exciting, mission-driven company led by experienced founders and executives who have created multiple billion-dollar start-ups. 

The Role: 

We are looking for a Customer Success Manager who will play a pivotal role in ensuring our clients' satisfaction and success. You will build strong relationships with our customers (college sports coaching staffs), understand their unique needs, and proactively provide solutions and guidance to help them maximize the value of our software. Through responsiveness, hard work, and your passion to help, you will foster long-term customer relationships that drive company growth. If you thrive in a fast-paced environment, enjoy tackling complex technical challenges, and have a strong desire to be an early contributor at a start-up tackling a big challenge, we invite you to join us on this journey.

What you’ll do: 

• Help new customers onboard with Scorability’s software and maximize their use of our services.
• Build and maintain strong relationships at all key customer accounts.
• Talk to customers regularly to understand their goals and challenges.
• Become a Scorability product expert and be great at teaching others how to use it.
• Resolve customer issues and questions promptly and happily.
• Work closely with Sales on, and often take a lead role in, the customer renewal process.
• Strict adherence to our CRM policies to track and manage customer interactions and all related data.

Experience we’re seeking: 

• Bachelor's degree in a related field or equivalent experience. 
• 2-5 years of experience in a customer-facing role, preferably in customer success, account management, or a related field.
• Expertise in Excel as well as working with large amounts of data. 
• Experience working in a modern CRM.
• Experience working with Software-as-a-Service (SaaS) product or in the technology or data industries is a must.
• A strong commitment to customer satisfaction and an understanding of customer needs and expectations.
• Excellent verbal and written communication skills to effectively interact with customers and internal teams.
• The ability to identify and resolve customer issues and challenges in a proactive and timely manner.
• Familiarity with software applications and the ability to quickly learn and understand our products.

Perks & Benefits:

• Base salary + annual company wide bonus based on collective success
• Stock options: become a shareholder and participate in the value we create together 
• Unlimited PTO + holidays off for a good quality of life
• Health benefits: Medical, Dental, and Vision — 100% paid for employees
• Giving back: opportunities to serve through our Community Service Program

Our Philosophies:

To assist your evaluation of Scorability as a place to work, we want to give you a glimpse into what makes a candidate a perfect fit. Our employees:

• Embrace uncertainty while trusting in an established process guided by experienced leaders.
• Maintain a positive outlook even when challenged, always treating everyone with respect and kindness.
• Don’t complain, but rather offer solutions to problems they identify.
• Appreciate the value of in-office collaboration M-Th (Friday is flexible).
• Set aside ego and pride of authorship in favor of collaboration.
• Hope to learn, get better, and have fun while working hard.
• Place service to our customers and our shared goals above all else.
• Get excited about the inherent risks of a startup company in which you have equity.
• Understand that hard work and success will lead to great rewards!

Scorability will never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We invite all qualified applicants to apply for our open positions.