Lead IT Operations Analyst

Job Characteristics: Responsible for a variety of tasks including directing and monitoring technology operations, supporting hardware, providing service desk supports, as well as providing tools, process and expertise enabling application development teams to achieve objectives and to navigate application code within Development, Stage/QA, & Production environments. Competent in all phases of production control. Creates and modifies production procedures and standards. Develops and maintains overall knowledge of users needs. May be responsible to use analytical skills to determine problems and repair systems. Acts as a project coordinator with other programming or systems staff for special projects. Advises on organizational, procedural, and work-flow plans, methods and procedures analysis. Analyzes the results of monitoring the scheduling system(s) and recommends changes to improve processing and utilization. On call for problem determination and resolution.
Education/Work Experience: Typically requires a degree and 8+ years experience; or no degree and 12+ years combined education and equivalent work experience (typically 1 year experience = 1 year education).
Independence Level/Reports to: Recognized master in professional discipline typically obtained through advanced education and work experience. Responsibilities typically include: establishing operational plans for job area. Developing and implementing new products, processes, standards or operational plans that will have impact on the achievement of functional results. Requires communication with leadership. Normally Reports to Sr. Leader or Director.