The Role
Leads internal communications strategy and governance while managing and improving the company SharePoint intranet and digital workplace experience. Develops communication calendars, channel strategies, publishing standards, employee content, visual materials, and stakeholder guidance. Partners with cross-functional teams to simplify complex information, maintain accurate and engaging content, monitor communication effectiveness, and improve employee engagement through Microsoft 365 and other digital channels.
Summary Generated by Built In
At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.
About the RoleWorld Fuel is seeking a Lead, Internal Communications & Digital Workplace to help shape how employees connect with information across the organization.This role will lead efforts to create a more cohesive and effective internal communications approach while managing and enhancing the company intranet (SharePoint). You will assess how information reaches employees, establish communication standards and channel strategies, improve the employee digital experience, and help ensure communications are clear, timely, and engaging.The ideal candidate combines strong internal communications expertise with hands-on SharePoint experience, excellent business judgment, creativity, and a passion for improving the employee experience. This individual is a highly organized self-starter who can identify opportunities, influence stakeholders, manage competing priorities, and turn complex information into meaningful communications that drive engagement and understanding.
What You'll DoShape Internal Communications Strategy
What We're Looking For
Why Join World Fuel?This is an opportunity to build and shape how employees experience communication across a global organization. You'll partner with leaders throughout the business, improve the employee digital experience, and play a visible role in helping teams stay informed, connected, and aligned with company priorities.
#LI-CM1#WFSWorld Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Lead, Internal Communications & Digital WorkplaceLocation: Miami, FL or Houston, TX | Hybrid
About the RoleWorld Fuel is seeking a Lead, Internal Communications & Digital Workplace to help shape how employees connect with information across the organization.This role will lead efforts to create a more cohesive and effective internal communications approach while managing and enhancing the company intranet (SharePoint). You will assess how information reaches employees, establish communication standards and channel strategies, improve the employee digital experience, and help ensure communications are clear, timely, and engaging.The ideal candidate combines strong internal communications expertise with hands-on SharePoint experience, excellent business judgment, creativity, and a passion for improving the employee experience. This individual is a highly organized self-starter who can identify opportunities, influence stakeholders, manage competing priorities, and turn complex information into meaningful communications that drive engagement and understanding.
What You'll DoShape Internal Communications Strategy
- Assess the current internal communications landscape, including audiences, channels, messaging, and communication frequency.
- Identify opportunities to improve communication effectiveness, consistency, and coordination across the organization.
- Help establish a clear channel strategy that defines when and how communications should be delivered through SharePoint, email, Teams, and other channels.
- Develop and maintain a company-wide communications calendar in partnership with stakeholders across the business.
- Coordinate messaging, timing, audience targeting, and channel selection to create a more connected employee experience.
- Manage and continuously improve the company intranet, creating a more organized, user-friendly, and engaging employee experience.
- Create, update, and maintain SharePoint pages, site navigation, content libraries, links, and page layouts.
- Ensure content remains accurate, relevant, accessible, and aligned with company standards.
- Partner with content owners to update, archive, or remove outdated and duplicate content.
- Apply strong visual and content design principles to improve usability, readability, and employee engagement.
- Leverage Microsoft 365 tools, including Teams, Outlook, PowerPoint, Word, Excel, and Forms, to support communication initiatives and content delivery.
- Help develop and maintain governance practices for internal communications, including channel selection, publishing standards, approval processes, and content review cycles.
- Maintain visibility into content ownership, approval workflows, review schedules, and publishing responsibilities.
- Create templates, toolkits, and publishing guidelines that strengthen consistency and reduce duplicative or uncoordinated communications.
- Guide stakeholders on communication best practices and publishing standards.
- Translate complex business, operational, and technical information into clear, concise, and engaging employee communications.
- Develop content that helps employees understand company priorities, initiatives, and business updates.
- Create professional graphics and visual content using Canva, Adobe Creative Suite, or similar design platforms while maintaining brand standards.
- Build strong relationships with Human Resources, Marketing, Legal, IT, Finance, and business leaders across the organization.
- Gather information from subject matter experts and guide content from development through publication.
- Advise stakeholders on communication strategy, audience targeting, timing, and channel selection.
- Manage sensitive and confidential information with professionalism, discretion, and sound judgment.
- Monitor intranet performance, communication engagement, and employee feedback.
- Use data and insights to improve content quality, communication effectiveness, audience reach, and channel utilization.
- Identify communication gaps and recommend practical solutions that strengthen employee understanding and engagement.
- Support ongoing content governance through regular reviews and updates.
What We're Looking For
- Experience in internal communications, corporate communications, employee communications, or a related field.
- Demonstrated success coordinating cross-functional communications and influencing stakeholders across multiple business functions.
- Experience developing communication strategies, governance frameworks, editorial calendars, or communication plans.
- Hands-on SharePoint experience, including content management, site administration, navigation, and publishing.
- Strong writing, editing, and storytelling skills with the ability to simplify complex information for diverse audiences.
- Experience creating visual content using Canva, Adobe Creative Suite, or similar design tools.
- Strong organizational and project management skills with the ability to manage multiple priorities and deadlines.
- Ability to influence stakeholders and drive alignment without direct authority.
- Strong attention to detail and commitment to delivering high-quality work.
- Advanced proficiency with Microsoft 365 applications, including Teams, Outlook, PowerPoint, Word, and Excel.
Why Join World Fuel?This is an opportunity to build and shape how employees experience communication across a global organization. You'll partner with leaders throughout the business, improve the employee digital experience, and play a visible role in helping teams stay informed, connected, and aligned with company priorities.
#LI-CM1#WFSWorld Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
World Kinect Corporation
Skills Required
- Experience in internal communications, corporate communications, employee communications, or a related field
- Experience coordinating cross-functional communications and influencing stakeholders across multiple business functions
- Experience developing communication strategies, governance frameworks, editorial calendars, or communication plans
- Hands-on SharePoint experience, including content management, site administration, navigation, and publishing
- Strong writing, editing, and storytelling skills with the ability to simplify complex information for diverse audiences
- Experience creating visual content using Canva, Adobe Creative Suite, or similar design tools
- Strong organizational and project management skills with the ability to manage multiple priorities and deadlines
- Ability to influence stakeholders and drive alignment without direct authority
- Strong attention to detail and commitment to delivering high-quality work
- Advanced proficiency with Microsoft 365 applications, including Teams, Outlook, PowerPoint, Word, and Excel
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The Company
What We Do
Headquartered in Miami, Florida, World Kinect Corporation (NYSE: WKC) is a leading global energy management company, offering a broad suite of solutions across the energy product spectrum. In addition to our core energy and fuel offerings to customers in the transportation sector, we provide advisory services, sustainability and renewable energy solutions, as well as supply fulfillment for natural gas and power. We continue to focus on advancing the energy transition to lower carbon alternatives through expanding our portfolio of energy solutions and providing customers with greater access to sustainably sourced energy. For more information, visit https://corp.worldkinect.com.
