Be an Early Applicant
Wells Fargo: Tech-powered. Innovation-led. We're transforming financial services.
The Role
Lead technical reliability and operational excellence for Workplace Technology services. Drive SRE practices (SLOs/SLIs), incident response, automation, observability, capacity and performance management, and platform modernization. Coordinate cross-functional teams to restore services, reduce operational toil through automation and self-healing, ensure compliance, and mentor engineers in a global 24x7 environment.
Summary Generated by Built In
About this role:
Wells Fargo is seeking a Lead Infrastructure Engineer to help drive reliability, operational excellence, automation, and service resiliency across our Workplace Technology portfolio.
This role will provide technical leadership for the technologies that enable our employees to work, collaborate, and communicate every day. You will partner closely with engineering, infrastructure, security, and architecture teams to improve service reliability, reduce operational effort through automation, strengthen observability, and ensure a consistent end-user experience at enterprise scale.
Our Workplace Technology landscape includes:
In this role, you will:
You will establish and promote SRE engineering standards and best practices across observability, SLIs/SLOs, error budgets, incident and problem management, automation, and operational resilience. You will leverage telemetry and data-driven insights to proactively identify risks, reduce incident frequency and recurrence, and drive continuous reliability.
A key focus of your role will be improving the stability of workplace technology platforms while modernizing operational workflows through Agentic AI, intelligent automation, and low-code/no-code solutions. You will provide technical leadership for the development and adoption of AI-assisted incident triage and root-cause analysis, automated workflows, proactive remediation, and self-healing capabilities designed to reduce operational toil and improve the end-user experience. You will partner closely with engineering, infrastructure, security, and architecture teams to improve service reliability, reduce operational effort through automation, strengthen observability, and ensure a consistent end-user experience at enterprise scale.
Posting End Date:
7 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Wells Fargo is seeking a Lead Infrastructure Engineer to help drive reliability, operational excellence, automation, and service resiliency across our Workplace Technology portfolio.
This role will provide technical leadership for the technologies that enable our employees to work, collaborate, and communicate every day. You will partner closely with engineering, infrastructure, security, and architecture teams to improve service reliability, reduce operational effort through automation, strengthen observability, and ensure a consistent end-user experience at enterprise scale.
Our Workplace Technology landscape includes:
- Microsoft 365 (Teams, Exchange, SharePoint, OneDrive, Copilot), Collaboration & Productivity Services
- Endpoint Management & Intune, Software Distribution Services
- Entire PC Lifecycle Management
- Workplace Compute (Windows Endpoints, VDI, Windows 365)
- Compliance, Security, and Regulatory Services
In this role, you will:
- Lead reliability and operational support for Workplace Technology platforms serving a global workforce.
- Drive the adoption of Site Reliability Engineering (SRE) practices, including service health monitoring, SLOs, SLIs, and operational metrics.
- Lead response and recovery efforts during major incidents, coordinating across technology teams to restore services and minimize business impact.
- Drive root cause analysis and continuous improvement initiatives to improve service stability and prevent recurring issues.
- Champion automation, self-healing capabilities, and process simplification to reduce operational toil.
- Build and enhance observability capabilities using monitoring, telemetry, logging, and user experience insights.
- Partner with engineering teams on platform modernization, cloud adoption, resiliency improvements, and operational readiness.
- Establish operational governance, risk controls, and compliance practices across supported services.
- Lead capacity, availability, and performance management activities to ensure services scale effectively.
- Provide technical leadership, mentoring, and guidance to engineers and support teams operating in a global environment.
- 5+ years of experience in Systems Operations, Infrastructure Engineering, Site Reliability Engineering, or Technology Operations.
- Experience supporting large-scale enterprise platforms with global operational responsibilities.
- Strong background in incident management, problem management, and service reliability.
- Proven track record of driving automation, operational improvements, and service optimization initiatives.
- Experience supporting critical production environments with high availability and resiliency requirements.
- Strong understanding of SRE principles, operational excellence, and modern support models.
- Workplace Technology Experience
Hands-on experience with one or more of the following: - Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Copilot)
- Windows Endpoints, Windows 365, Intune and Endpoint Management
- Software Distribution and Endpoint Management platforms
- Reliability & Observability
- Experience defining SLOs, SLIs, operational KPIs, and reliability measures.
- Experience with enterprise monitoring and observability platforms such as Splunk, ThousandEyes, Azure Monitor, Grafana, Dynatrace, Aternity, or AppDynamics.
- Knowledge of service resiliency, disaster recovery, capacity planning, and performance management.
- Automation & Cloud
- Automation experience with PowerShell, Python, Ansible, Terraform, CI/CD, REST APIs, SQL Queries, HTML Coding, etc.,
- Working knowledge of Microsoft Azure and hybrid cloud environments.
- Experience implementing automation and self-healing solutions at scale.
- Serve as a technical leader for Workplace Technology Operations with good knowledge on Infrastructure elements.
- Improve service reliability, stability, and end-user experience across Workplace Technology platforms.
- Drive observability, automation, and operational excellence initiatives.
- Partner with engineering teams to embed reliability and operational readiness into platform design.
- Support a 24x7 global environment through strong operational practices and effective incident management.
- Ensure adherence to enterprise security, audit, compliance, and risk requirements.
- Foster a culture of ownership, continuous improvement, innovation, and engineering excellence.
You will establish and promote SRE engineering standards and best practices across observability, SLIs/SLOs, error budgets, incident and problem management, automation, and operational resilience. You will leverage telemetry and data-driven insights to proactively identify risks, reduce incident frequency and recurrence, and drive continuous reliability.
A key focus of your role will be improving the stability of workplace technology platforms while modernizing operational workflows through Agentic AI, intelligent automation, and low-code/no-code solutions. You will provide technical leadership for the development and adoption of AI-assisted incident triage and root-cause analysis, automated workflows, proactive remediation, and self-healing capabilities designed to reduce operational toil and improve the end-user experience. You will partner closely with engineering, infrastructure, security, and architecture teams to improve service reliability, reduce operational effort through automation, strengthen observability, and ensure a consistent end-user experience at enterprise scale.
Posting End Date:
7 Sep 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Skills Required
- 5+ years in Systems Operations, Infrastructure Engineering, Site Reliability Engineering, or Technology Operations
- Experience supporting large-scale enterprise platforms with global operational responsibilities
- Strong background in incident management, problem management, and service reliability
- Proven track record of driving automation, operational improvements, and service optimization initiatives
- Experience supporting critical production environments with high availability and resiliency requirements
- Strong understanding of SRE principles, operational excellence, and modern support models
- Technical leadership, mentoring, and guidance to engineers and support teams in a global environment
- Hands-on experience with Microsoft 365 (Teams, Exchange Online, SharePoint, OneDrive, Copilot)
- Experience with Windows Endpoints, Windows 365, Intune and Endpoint Management
- Experience with Software Distribution and Endpoint Management platforms
- Experience defining SLOs, SLIs, operational KPIs, and reliability measures
- Experience with observability platforms (Splunk, ThousandEyes, Azure Monitor, Grafana, Dynatrace, Aternity, AppDynamics)
- Knowledge of service resiliency, disaster recovery, capacity planning, and performance management
- Automation experience with PowerShell, Python, Ansible, Terraform, CI/CD, REST APIs, SQL, HTML
- Working knowledge of Microsoft Azure and hybrid cloud environments
- Experience implementing automation and self-healing solutions at scale
Wells Fargo Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage begins on day one with comprehensive medical, dental, and vision options, and the company subsidizes a substantial share of premiums for U.S. employees (varying by compensation band).
-
Retirement Support — A robust 401(k) program includes an employer match for eligible employees, with specifics laid out in plan materials and filings.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for eligible primary caregivers, alongside fertility coverage, adoption/surrogacy reimbursement, and lactation support.
Wells Fargo Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.2 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.”
Gallery
Wells Fargo Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
