Be an Early Applicant
We’re one of the world’s biggest technology-driven companies
The Role
Leads the design, deployment, automation, certification, and lifecycle management of secure, resilient network instrumentation and packet analytics platforms. Installs and supports packet and flow monitoring devices, performs upgrades, troubleshoots complex infrastructure and distributed-application performance issues, and partners with Network Operations, Cybersecurity, Architecture, and customers. The role also drives observability, compliance, incident management, continuous improvement, and mentoring of engineers using enterprise standards and SCRUM practices.
Summary Generated by Built In
Assume a vital position as a key member of a high-performing team that delivers infrastructure and performance excellence. Your role will be instrumental in shaping the future at one of the world's largest and most influential companies.
As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms team, you'll help build a meaningful engineering discipline, combining software, Infrastructure, and systems to develop creative engineering solutions to help solving operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you’ll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow.
As a Lead Infrastructure Engineer at JPMorgan Chase within the Infrastructure Platforms team, you'll help build a meaningful engineering discipline, combining software, Infrastructure, and systems to develop creative engineering solutions to help solving operations problems. Much of our support and software development focuses on optimizing existing systems, building infrastructure and reducing work through automation. You’ll join a team of curious problem solvers with a diverse set of perspectives who are thinking big and taking risks. In this environment, you’ll take the lead on relevant projects, supported by an organization that provides the support and mentorship you need to learn and grow.
Job responsibilities
- Applies technical expertise and problem-solving methodologies to projects of moderate scope and executes creative solutions for design, development, and technical troubleshooting for problems of moderate complexity
- Design and deliver secure, resilient, and self-healing network instrumentation platforms aligned to firmwide engineering standards; integrate network packet broker and analytics technologies to enhance observability across complex networks.
- Architect and evolve high-availability packet aggregation and analytics services in partnership with Network Operations and Cybersecurity; drive continuous improvement of instrumentation reliability, resiliency, and operational efficiency through telemetry and feedback loops.
- Lead automation, certification, and lifecycle management of enterprise-scale monitoring platforms; analyze, test, and certify network packet and flow monitoring appliances and software across performance, security, and compliance criteria aligned to JPMorganChase standards.
- Install, productionize, and support network packet and flow monitoring devices using approved procedures and runbooks.
- Execute product and code upgrades in accordance with change and release management guidelines.
- Engage customers to translate requirements into scalable, reliable instrumentation solutions.
- Collaborate with Operations and Architecture teams to address bug fixes, design changes, and code upgrades.
- Coach, mentor, and when applicable manage engineers to promote best practices in design, automation, and SCRUM delivery.
- Uses enterprise-authorized AI capabilities within the work environment to accelerate infrastructure analysis and design documentation, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within delivery and automation routines to identify recurring issues and validate remediation options, ensuring changes are traceable/auditable and aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- Formal training or certification on infrastructure engineering concepts and 5+ years applied experience
- Deep knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments
- Hands on IT experience focused on routing, switching, and security networking; maintain certifications at CCNP–CCIE level or equivalent.
- Demonstrate expertise with infrastructure components including routers, switches, load balancers, proxies, firewalls, wireless/LAN/WAN, compute, storage, containers, and cloud services.
- Diagnose and troubleshoot complex issues effectively; lead incident and problem management with clear ownership and follow-through.
- Apply packet and NetFlow analysis techniques using industry-standard tools.
- Implement and operate Arista DMF or similar packet broker platforms in large enterprises.
- Deploy and manage Riverbed AppResponse, Flow Gateway, NetProfiler and Portal or similar packet analytics solutions to support performance monitoring.
- Maintain proficiency in hardware architecture, performance testing, monitoring, and operations; apply disciplined benchmarking practices and program management.
- Design solutions with embedded compliance and security controls; plan and provision network engineering deliverables across environments.
- Investigate performance issues in distributed applications using infrastructure and application telemetry to isolate root causes.
Preferred qualifications, capabilities, and skills
- Manage large-scale enterprise network topologies across LAN, WAN, wireless, and security services, leveraging platforms such as Cisco, Juniper, Ciena, Check Point, F5, and Blue Coat; uphold relevant certifications.
- Communicate complex technical findings clearly and concisely to both technical and non-technical stakeholders.
- Operate across multiple technology domains to solve mission‑critical problems that span business units.
- Work within high‑performing, cross‑functional teams using SCRUM practices to deliver iterative value.
Skills Required
- Formal training or certification in infrastructure engineering concepts
- 5+ years of applied infrastructure engineering experience
- Deep knowledge of infrastructure engineering, including networking, deployment, automation, scaling, resilience, or performance assessment
- Hands-on IT experience with routing, switching, and security networking
- CCNP to CCIE-level certifications or equivalent
- Experience with routers, switches, load balancers, proxies, firewalls, wireless, LAN/WAN, compute, storage, containers, and cloud services
- Complex issue diagnosis and troubleshooting, including incident and problem management
- Packet and NetFlow analysis using industry-standard tools
- Experience implementing and operating Arista DMF or similar packet broker platforms in large enterprises
- Experience deploying and managing Riverbed AppResponse, Flow Gateway, NetProfiler, and Portal or similar packet analytics solutions
- Proficiency in hardware architecture, performance testing, monitoring, operations, benchmarking, and program management
- Ability to design solutions with embedded compliance and security controls and provision network engineering deliverables
- Experience investigating distributed-application performance issues using infrastructure and application telemetry
- Experience managing large-scale enterprise LAN, WAN, wireless, and security network topologies
- Experience with Cisco, Juniper, Ciena, Check Point, F5, and Blue Coat platforms
- Relevant networking certifications
- Ability to communicate complex technical findings to technical and non-technical stakeholders
- Experience working across multiple technology domains and cross-functional SCRUM teams
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
-
Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
-
Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
.png){kind=logo}
