Lead Hand

Posted 16 Days Ago
Be an Early Applicant
Saint John, NB, CAN
In-Office
Entry level
Logistics • Transportation
The Role
Supervise and support warehouse sorting, loading/unloading, and shipping/receiving. Enforce health and safety, mentor package handlers, manage workforce deployment, perform data entry, and maintain warehouse organization.
Summary Generated by Built In

Intelcom | Dragonfly 

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 


Your Role: At the Heart of the Chain

Core Duties: 

1. Health & Safety 

  • Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment. 

  • Enforce safe working methods and behaviors within the team. 

  • Conduct safety audits and warehouse checks. 

  • Make sure everyone meets safety standards. 

  • Respond to emergencies as required. 

  • Lead the unloading of the truck, ensuring team efficiency and enforcing safety measures. 

 

2. Leadership & Team Support 

  • Motivate and lead sorters; be their point of reference. 

  • Mentor and support Package Handlers during the sort process. 

  • Coach and mentor warehouse associates, including training new hires. 

  • Respond quickly to requests for changes and unforeseen events. 

  • Forward special cases to supervisors or managers. 

  • Perform related tasks assigned by supervisors. 

 

3. Operations & Workflow Management 

  • Support the supervision of sorting, scanning, and processing packages (including defective items and returns). 

  • Setup sorting layout. 

  • Assist with sorting packages and envelopes as needed. 

  • Assign labour and manage workforce deployment as required. 

  • Perform data entry as needed. 

 

4. Shipping & Receiving 

  • Unload trailers and verify freight against manifests. 

  • Unloading and loading of pallets. 

  • Handle driver credentials, BOL (Bill of Lading) exchange, and secure docking. 

 

5. Warehouse Organization 

  • Ensure warehouse cleanliness and organization.  

  • Other duties as assigned 

Why Join Intelcom | Dragonfly?


  • Short- and medium-term growth opportunities 

  • Comprehensive group insurance 

  • Group RRSP program 

  • Employee Assistance Program… 


This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard. 


The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager. 

See you soon!

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.

Skills Required

  • Enforce Health & Safety protocols and conduct safety audits
  • Lead unloading of trucks and loading/unloading of pallets
  • Verify freight against manifests and handle Bill of Lading exchange
  • Supervise sorting, scanning, and processing of packages including returns and defective items
  • Mentor, coach, and train package handlers and warehouse associates
  • Assign labour, manage workforce deployment, and set up sorting layouts
  • Perform data entry as needed and forward special cases to supervisors
  • Maintain warehouse cleanliness and organization
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The Company
HQ: Montreal
1,918 Employees

What We Do

Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom. En innovant constamment et en adoptant une approche unique en matière de technologies logistiques, Intelcom est résolument tournée vers l’avenir afin de continuer à offrir une efficacité opérationnelle toujours plus grande. __ Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations. Through constant innovation and a unique approach to logistics technology, Intelcom is focused on what’s ahead to continue delivering new levels of operational efficiency.

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