We’re building the AI-driven future of customer success, from retention to growth!
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies. The Gainsight CustomerOS platform orchestrates the customer journey from onboarding to outcomes to advocacy. More than 2,000 companies trust Gainsight’s applications and AI agents to drive learning, adoption, community connection, and success for their customers. To explore how our suite of solutions is shaping the future of customer success, check out the link.
About This Role:
We’re looking for a full-time Frontend Software Engineer to join our engineering team reporting to the Principal Engineer. This role is a hybrid role based out of Israel, location.
In this role, you’ll play a key role in driving the development of Gainsight’s AI-based customer-facing application by building intuitive, high-performance front-end experiences that deliver real value to users. This is a great opportunity for someone who thrives in a fast-paced, collaborative engineering environment and enjoys working cross-functionally with teams like Backend Engineering, Data Science, and Product Design. The ideal candidate brings strong skills in frontend development, clean coding practices, and UI/UX implementation.
What You'll Do:
Architect and evolve our frontend, from the main application to our reusable design system components.
Develop, test, and deploy high-quality features end-to-end.
Collaborate with backend engineers to define and integrate APIs for optimal performance.
Uphold high standards for code quality by applying SOLID principles and writing comprehensive unit tests.
This is not a complete list of responsibilities, and the scope of the role may evolve with the needs of the team and business.
What We're Looking For:
5+ years of hands-on experience with a modern UI framework like React, Vue, or Angular.
A deep understanding of web performance and how to create lightning-fast user experiences.
Proven ability to work independently while also being a proactive team player who elevates the people around you.
A good eye for design and a user-centric mindset.
Strong experience with unit testing frameworks.
Excellent analytical and problem-solving skills.
What Would Make You Stand Out:
Familiarity with monorepos and tools like Nx.
Experience using Vite as a build tool.
Why You’ll Love It Here:
Gainsight is a place where innovation is shaped through collaboration, curiosity, and a shared focus on solving real-world problems. With a growing suite of products across customer success, product experience, community, education, and AI-powered relationship intelligence, we continue to evolve with the needs of our customers. When people with diverse strengths, a strong sense of community, and true passion for our mission come together, they drive greater impact and create lasting value. What underpins it all is a culture that offers the stability, trust, and support that people need - not just to do the job, but to show up as themselves and feel connected to the work they do. Gainsters love working here for several reasons. Here are a few:
Our Compensation and Benefits: At Gainsight, we believe great work happens when teammates feel fully supported.
We offer a comprehensive benefits package including pension contributions, a Study Fund (Keren Hishtalmut), and a monthly lunch card allowance . You'll also enjoy dedicated Recharge Holidays - one long weekend each quarter to relax and reset.
Our Core Values: We are guided by our values and our mission to be living proof you can win in business while being Human-First. Learn more here.
Our Growth Opportunities: From mentoring to career development opportunities, we’re passionate about helping our teammates learn, grow, and thrive.
Our Parody Videos: No explanation needed. Just watch them here!
If this sounds like the right role for you, we’d love to hear from you.
Additional Information:
We’re committed to creating an inclusive, fair, and transparent hiring process. As an equal opportunity employer, we celebrate diversity and are committed to creating a welcoming experience for all candidates.
If you require accommodations or have questions about how your personal data will be used during the hiring process, please contact [email protected].
If you’re applying for a role through an Employer of Record (EOR) or contractor arrangement, please note that employment terms and benefits are managed by the EOR or may not apply to non-EOR contractors.
Top Skills
What We Do
Gainsight’s innovative customer-centric technology is driving the future of customer success. The company’s Customer Cloud offers a powerful set of solutions focused on customer success, product experience, revenue optimization, customer experience, and customer data, that together enable businesses to put the customer at the center of everything they do.
