About the Role:
As a Lead Enterprise Software Engineer, you will independently execute sophisticated software development tasks. Your expertise will drive the creation of robust end-user applications and tools, ensuring seamless integration and optimal performance in critical business domains.
Responsibilities:
• Lead the design and development and support of ServiceNow systems aligned with business initiatives.
• Translate enterprise strategy into ServiceNow deliverables.
• Develop ServiceNow components: business rules, client/server scripts, UI policies/actions, workflows, and web services.
• Ensure code quality through rigorous code reviews.
• Develop troubleshooting strategies for complex issues.
• Administer and customize ServiceNow and its integrations.
• Conduct comprehensive performance testing and tuning.
• Create and update extensive technical documentation.
• Oversee the implementation of new technologies and methodologies.
• Provide technical mentorship to junior engineers.
• Ensure successful deployment and configuration of software systems.
• Collaborate on architectural and design decisions.
• Lead initiatives for continuous improvement in software processes.
• Collaborate with project management, QA, and business stakeholders to define and deliver platform capabilities.
• Ensure SLA compliance and provide production support.
• Provide technical leadership and mentoring.
Skills:
• Expert Programming: Advanced skills in JavaScript, Web Services, MySQL, XML, HTML, CSS, Angular.JS or similar.
• Workflow configuration and custom workflow creation.
• API-based integration with third-party systems.
• CMDB management and data integrity assurance.
• Strategic Debugging: Mastery in resolving complex technical problems.
• Version Control Mastery: Extensive use of Git or equivalent systems.
• Advanced Testing: Capable of conducting and leading performance testing efforts.
• Technical Leadership: Strong leadership in maintaining technical documentation.
• Technology Implementation: Skills in adopting and implementing the latest technologies.
• Continuous Improvement and CI/CD: Focus on process and performance improvements.
Leadership & Strategy:
• Mentorship: Ability to mentor and guide junior engineers.
- Maintain awareness of industry standards and best practices.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 10+ years of experience in ServiceNow development and administration.
- Strong understanding of ServiceNow platform capabilities and architecture.
- Experience with Agile practices, including sprint planning, code reviews, and retrospectives.
- Excellent problem-solving skills and ability to work independently.
- Strong communication and collaboration skills.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide.
Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
