CLM Administrator (2:00 PM to 11:00 PM)

Reposted 20 Hours Ago
Be an Early Applicant
Pune, Mahārāshtra
Hybrid
Mid level
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Define your future at CrowdStrike.
The Role
Provide support and administration for the Contract Lifecycle Management system, manage workflows, resolve issues, and collaborate with cross-functional teams.
Summary Generated by Built In

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

This role is a technical-business hybrid position within the IT Business Applications Team, primarily focused on supporting and administering the Contract Lifecycle Management (CLM) system. The ideal candidate will serve as a key liaison between technical and business units, managing system configurations, troubleshooting issues, and optimizing contract management workflows. 

What You'll Do:

  • As part of the IT Business Applications Team, provide support for resolution of business service requests and incidents related to the Ironclad CLM (Contract Lifecycle Management) system

  • Support critical cross-functional initiatives and projects for the contract management process area including system implementations, operational improvements and new contract workflow rollouts

  • Partner with Business Stakeholders to deliver process solutions using the Ironclad CLM platform and other E2E Contract Management applications

  • Perform root cause analysis of system issues and propose corrective action plans

  • Ensure application support service levels are met and measure performance against them

  • Assist with the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for supported Ironclad CLM 

  • Work with IT management to establish and review the processes, techniques, and methods by the technical support team to provide exceptional support and services to internal customers, ensuring services are timely and accurate on a daily basis

  • Support management of key relationships (Legal, Sales, Finance, Procurement, IT) to ensure services are aligned and delivered to business requirements

  • Support adoption of best practices through the entire IT Business Applications support process

  • Maintain knowledge base of supported Ironclad CLM system functionality, customization and integration

What You'll Need:

  • Bachelor's degree in relevant discipline (MIS, IT business/computer science, Legal Studies and/or Business Administration)

  • Experience with contract management processes, workflows, and compliance requirements

  • Experience with IT Business applications support, administration, configuration, and 3rd party integrations in complex environments

  • Strong system administration skills including user management, security configuration, and performance monitoring

  • Experience with database management and SQL queries for reporting and troubleshooting

  • Knowledge of API integrations and data exchange between enterprise systems

  • Proficiency in managing cloud-based SaaS applications and understanding of infrastructure requirements

  • Experience with backup/recovery procedures and business continuity planning

  • Solid technical background with an ability to give instructions to a non-technical audience

  • Customer-service oriented with a problem-solving attitude

  • Excellent written and verbal communications skills

Bonus Points:

  • DocuSign CLM, Agiloft, Conga, ServiceNow and/or other CLM application technical knowledge

  • SOX controls implementation and support experience

  • SDLC experience

  • Experience within a publicly traded multi-national company, preferably high-growth company

Shift Timing : 5:00 PM – 2:00 AM IST

Work Location : Kharadi, Pune (Work form Office)

#LI-SA2

Benefits of Working at CrowdStrike:

  • Remote-friendly and flexible work culture

  • Market leader in compensation and equity awards

  • Comprehensive physical and mental wellness programs

  • Competitive vacation and holidays for recharge

  • Paid parental and adoption leaves

  • Professional development opportunities for all employees regardless of level or role

  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

  • Vibrant office culture with world class amenities

  • Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

Top Skills

Agiloft
Api Integrations
Cloud-Based Saas Applications
Conga
Docusign Clm
Ironclad Clm
Servicenow
SQL

What the Team is Saying

Andrew C.
Lauren P.
Brian P.
Alexa Z.
Theo K.
Sara I.
Lam N.
Lauren B.
Adeeb C.
Kristan C.
Alena C.
Thaddeus M.
Alyssa J.
KT T.
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The Company
HQ: Austin, TX
10,000 Employees
Year Founded: 2011

What We Do

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.

The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.

We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Why Work With Us

We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.

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CrowdStrike Offices

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Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
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