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Where agentic engineering and human experience converge to deliver enterprise outcomes.
The Role
Leads enterprise business process architecture for a large-scale telecommunications digital transformation. Develops and reviews BPMN models, application context diagrams, system interface diagrams, and end-to-end system flows. Analyzes integrations and data exchanges, establishes modeling standards, mentors analysts, facilitates senior stakeholder workshops, and oversees workstream timelines, resources, and deliverables. Serves as the primary client contact and provides technical and strategic guidance throughout project delivery.
Summary Generated by Built In
Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation. Bounteous is backed by New Mountain Capital, a New York-based growth-oriented investment firm that emphasizes business building.
We are seeking a Lead Enterprise Business Process Architect to serve as the technical lead for business process architecture supporting a Tier 1 Telecommunications provider's large-scale digital transformation. This is a highly hands-on role focused on analyzing complex business and technical artifacts, developing enterprise-level BPMN process models, and ensuring the quality and consistency of process architecture across the program. In addition to creating business process models, this individual will mentor junior analysts, review BPMN deliverables, establish modeling standards, and provide technical guidance while partnering with client stakeholders to ensure successful project delivery.
What You'll Bring
Key Responsibilities
- Develop end-to-end BPMN business process models across complex enterprise transformation initiatives.
- Review team BPMN deliverables for accuracy and adherence to standards,
- Coach, and mentor junior analysts on BPMN standards, modeling techniques, and process documentation quality.
- Analyze and synthesize business, technical, and architectural artifacts into coherent enterprise-level process and system flows
- Perform hands-on analysis of system artifacts, integrations, and service interactions, to define how systems communicate and exchange data across the enterprise.
- Serve as the primary point of contact for client leadership; facilitate high-level workshops to drive strategic alignment and formal sign-off
- Oversee the creation and review of Application Context Diagrams (ACDs), System Interface Diagrams, and Business Process Models
- Oversee team members, project timelines, resource allocation, and deliverables for the process architecture workstream to ensure on-time, high-quality delivery.
Required Qualifications
- 10+ years of experience as a Senior Business System Analyst, Business Process Architect, or similar role within complex enterprise environments.
- Expert-level experience developing BPMN process models for large-scale enterprise transformation initiatives.
- Deep experience leading process architecture efforts for large-scale enterprise systems or digital transformation initiatives
- Strong technical judgment, decision-making, and prioritization skills
- Strong leadership skills with proven experience coaching and mentoring teams on business process modelling and the creation of flow diagrams, with a strong emphasis on BPMN
- Proven ability to lead cross-functional teams and complex client engagements in ambiguous, fast-paced environments
- Strong consulting background with the ability to lead client engagements and influence senior stakeholders
- Excellent communication skills, with the ability to translate complex technical and business concepts into clear, actionable guidance
- Expertise in developing and reviewing ACDs, system interface diagrams, and end-to-end process models
- Strong judgment, decision-making, and prioritization skills Excellent communication skills with the ability to present process models and technical concepts to business and technical stakeholders.
- Experience working in consulting or client-facing environments.
- Familiarity with SOX and/or operational controls within technical and business processes
- Telecommunications industry experience, particularly within BSS/OSS environments
- Experience supporting Tier 1 service providers or similarly complex enterprises
- Working knowledge of finance and accounting principles as they relate to operational and system controls
- Experience in business development or supporting the growth of a consulting practice
Information Security Responsibilities
- Promote and enforce awareness of key information security practices, including acceptable use of information assets, malware protection, and password security protocols
- Identify, assess, and report security risks, focusing on how these risks impact the confidentiality, integrity, and availability of information assets
- Understand and evaluate how data is stored, processed, or transmitted, ensuring compliance with data privacy and protection standards (GDPR, CCPA, etc.)
- Ensure data protection measures are integrated throughout the information lifecycle to safeguard sensitive information
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Bounteous is proud to be an equal opportunity employer. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law. Bounteous is willing to sponsor eligible candidates for employment visas.
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Skills Required
- 10+ years of experience as a Senior Business Systems Analyst, Business Process Architect, or similar enterprise role
- Expert-level experience developing BPMN process models for large-scale enterprise transformation initiatives
- Experience leading process architecture for large-scale enterprise systems or digital transformation initiatives
- Strong technical judgment, decision-making, and prioritization skills
- Experience coaching and mentoring teams on BPMN standards, process modeling, and flow diagrams
- Proven ability to lead cross-functional teams and complex client engagements
- Strong consulting background and ability to lead client engagements and influence senior stakeholders
- Excellent communication skills and ability to translate complex technical and business concepts into actionable guidance
- Expertise developing and reviewing Application Context Diagrams, system interface diagrams, and end-to-end process models
- Experience working in consulting or client-facing environments
- Familiarity with SOX and/or operational controls
- Telecommunications industry experience, particularly in BSS/OSS environments
- Experience supporting Tier 1 service providers or similarly complex enterprises
- Working knowledge of finance and accounting principles related to operational and system controls
- Experience in business development or supporting consulting practice growth
What the Team is Saying
Amanda
EVP, Operations
Abbey
VP of Business Development, Convenience Retailing
Jon
HelpDesk Manager
Markel
People Experience Advisor
Rhoben Cabangbang
Account Director
Ankit Jain
Vice President, Technology
Tom Sunnergren
VP, Experience Design
Preethi Somasundaram
Associate Technical Manager, Consumer
Melinda Ramos
Executive Vice President, People & Culture, Americas, Bounteous
Satish Kannan
EVP, Chief People Officer, APAC & EMEA
Rhoben Cabangbang
Account Director
Preethi Somasundaram
Associate Technical Manager, Consumer
Lina Stajic
Strategy, Insights, & Activation
Le’Rhone Walker
VP, Technology
Krishna Prasad TC
Director of Technical Delivery, Healthcare
Le’Rhone Walker
VP, Technology
Bounteous Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage is portrayed as comprehensive and affordable, with employer-paid employee premiums, multiple plan options (medical, dental, vision, life, disability), and mental-health support.
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Leave & Time Off Breadth — Time off is positioned as flexible through an unlimited or “take what you need” PTO approach, complemented by paid holidays and Summer Fridays within a remote-first setup.
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Parental & Family Support — Paid parental leave and family-oriented benefits—such as adoption assistance and childcare support—are cited as meaningful parts of the package.
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The Company
What We Do
Bounteous is a global AI Services firm where agentic engineering and human experience converge to deliver transformative business outcomes for the enterprise. We help organizations design, build, and scale AI-driven products, platforms, and processes. With more than 5,000 team members worldwide, Bounteous delivers AI that sticks, powering adoption and outcomes that move organizations from experimentation to true transformation.
Why Work With Us
Bounteous combines strategy, experience design, engineering, data, and AI to help leading brands build intelligent systems that are practical, scalable, and measurable. People join us to work on meaningful transformation initiatives, collaborate with smart and supportive teams, and help shape what’s next in AI and digital experience.
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