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What We'll Bring:
We are seeking a skilled and proactive MFT Engineer to join our team, responsible for supporting and enhancing our Managed File Transfer (MFT) platform. This role involves solving complex engineering problems, ensuring secure and reliable file transfers, and providing L2/L3 operational support.Key Responsibilities:
Troubleshoot and resolve complex issues related to MFT infrastructure, protocols, and integrations (L2/L3 support).
Manage and support file transfers using protocols such as HTTPS, SFTP, and point-to-point.
Perform root cause analysis (RCA) for recurring incidents and implement preventive measures.
Collaborate with cross-functional teams to resolve escalated incidents and fulfill service requests.
Monitor system health and performance, ensuring high availability and reliability of MFT services.
Develop and maintain automation scripts using Shell scripting and/or Perl to streamline operations.
Administer Linux-based systems, including patching, performance tuning, and log analysis.
Participate in a rotational shift schedule to provide 24x7 support coverage.
Document standard operating procedures (SOPs), known error databases (KEDBs), and knowledge articles.
Required Skills & Experience:
Strong understanding of file transfer protocols (HTTPS, SFTP, point-to-point).
Proficiency in Linux command-line operations and system administration.
Hands-on experience with scripting languages such as Shell and/or Perl.
Experience in L2/L3 support roles, including incident triage, resolution, and RCA documentation.
Familiarity with ITSM tools (e.g., ServiceNow, Remedy) for ticket and change management.
Willingness to work in one of three rotational shifts.
Preferred Qualifications:
Working knowledge of MFT tools such as IBM Sterling, Secure Transport, GoAnywhere, or GlobalScape.
Experience with cloud-based file transfer solutions and integration with enterprise systems.
What You'll Bring:
We are seeking a skilled and proactive MFT Engineer to join our team, responsible for supporting and enhancing our Managed File Transfer (MFT) platform. This role involves solving complex engineering problems, ensuring secure and reliable file transfers, and providing L2/L3 operational support.
Key Responsibilities:
- Troubleshoot and resolve complex issues related to MFT infrastructure, protocols, and integrations (L2/L3 support).
- Manage and support file transfers using protocols such as HTTPS, SFTP, and point-to-point.
- Perform root cause analysis (RCA) for recurring incidents and implement preventive measures.
- Collaborate with cross-functional teams to resolve escalated incidents and fulfill service requests.
- Monitor system health and performance, ensuring high availability and reliability of MFT services.
- Develop and maintain automation scripts using Shell scripting and/or Perl to streamline operations.
- Administer Linux-based systems, including patching, performance tuning, and log analysis.
- Participate in a rotational shift schedule to provide 24x7 support coverage.
- Document standard operating procedures (SOPs), known error databases (KEDBs), and knowledge articles.
Required Skills & Experience:
- Strong understanding of file transfer protocols (HTTPS, SFTP, point-to-point).
- Proficiency in Linux command-line operations and system administration.
- Hands-on experience with scripting languages such as Shell and/or Perl.
- Experience in L2/L3 support roles, including incident triage, resolution, and RCA documentation.
- Familiarity with ITSM tools (e.g., ServiceNow, Remedy) for ticket and change management.
- Willingness to work in one of three rotational shifts.
Preferred Qualifications:
- Working knowledge of MFT tools such as IBM Sterling, Secure Transport, GoAnywhere, or GlobalScape.
- Experience with cloud-based file transfer solutions and integration with enterprise systems.
Impact You'll Make:
Fluent in communication
Should be able to drive the Problem management and Incident management conversations with. required technical details
This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.TransUnion Job Title
Lead Engineer, Software DevelopmentTop Skills
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace.
We do this by having an accurate and comprehensive picture of each person.
This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world.
Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve.
We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
