Lead Support Engineer
We are looking for someone who is passionate about crafting world class software solutions for the Insurance Industry. Majesco is a global leader for Cloud Insurance software solutions & products and supporting many of the leading Insurance companies in the US & rest of the world. Our team members are motivated individuals that help each other to do remarkable things every day.
In this role, you will work on Majesco’s latest and modest development platforms (Insurance Content Designer – ICD & Insurance Configuration Manager – ICM ) which is helping all our professionals to achieve their growth as a developer / configurator and Insurance domain experts. This is a low code development platform which provides environment for developers to develop application software through graphical user interfaces and through configurations instead of traditional computer programming. This toolkit provides complete technical abstraction wherein tool generates Java based code.
Job Overview
The ICD/ICM developer will be responsible for implementing and maintaining Majesco Insurance products that uses ICD/ICM toolkit framework as the development framework. As a developer, you will be working extensively on the P & C Insurance platform catering to a wide customer base in the US market.
This position will directly work with technical teams to implement / Support Majesco products for our clients in various sizes and Tiers. Responsible for quality delivery of the assigned work which will be part of major deliveries from Majesco to our customers.
Duties and Responsibilities
- Defining and modifying of business process flows by using ICD YAWL and Model Mappings
- Defining and configuring Rules in Majesco System through Rule Engine
- Maintaining and upgrading existing systems
- Prepare the Unit Test cases and execute the same for your developed feature / functionality.
- Support the Quality Assurance team in testing
- Database Scripting and verification of the Data flow during defect analysis.
- Defect tracking and status updates to the issues assigned to you.
- Interaction with customer stakeholders for new requirements and providing business as well as Solution insight to help customer operations
- Empowered and accountable for design, development and rollout of new features as per customer requirements.
- Take full accountability for understanding changes required by customer and provide valuable suggestions from Product point of view.
- Work with our DevOps team to ensure continuous deployments of our applications
- Working closely with other developers, UX designers, business and systems analysts
- Give training and demo sessions to Business users
Skills / Attributes Required:
- 5-8 years’ experience development experience.
- Desirable: Property & Casualty insurance background with Policy, Claims and/or Billing domain experience.
- Application programming with inclination towards domain (Specifically Insurance Domain).
- Development experience with object oriented programming JAVA technology stack preferred though not mandatory.
- Exposure to any database with clear understanding of RDBMS concepts (SQL Scripting , Data analysis skills, basic Performance improvement understandings).
- Experience in SDLC processes and software version control understanding.
- Experience in ICD/ICM or Duckcreek is good to have
- Desirable: experience in setting up business rules and work flow concepts.
- Strong technical aptitude for both cloud-based and on-premise client solutions.
- Excellent written and verbal communication skills; ability to simplify and communicate technical issues with customers.
- Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis and research effective solutions for the customer.
- Proven ability to maintain a professional demeanor when handling complex customer and internal issues.
- Strong commitment to quality and customer service.
- Works well in a remote team environment.
Skills Required
- 5-8 years development experience
- Property & Casualty insurance background with Policy, Claims and/or Billing domain experience
- Application programming with inclination towards Insurance domain
- Development experience with object oriented programming Java technology stack
- Exposure to any database with clear understanding of RDBMS concepts and SQL scripting
- Experience in SDLC processes and software version control understanding
- Experience in ICD/ICM or Duckcreek
- Experience in setting up business rules and workflow concepts
- Strong technical aptitude for cloud-based and on-premise client solutions
- Excellent written and verbal communication skills
- Advanced problem-solving and root cause analysis skills
- Professional demeanor handling complex customer and internal issues
- Strong commitment to quality and customer service
- Ability to work well in a remote team environment
Majesco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Majesco and has not been reviewed or approved by Majesco.
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Leave & Time Off Breadth — Flexible or unlimited PTO, paid holidays, and strong support for remote work are widely highlighted. Time-off policies feel generous and practical for work-life balance.
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Healthcare Strength — Health insurance is considered solid and comparable to larger tech firms, with a global EAP also emphasized. Core medical coverage appears to be a dependable part of the package.
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Career-Linked Recognition & Rewards — An employee recognition program and structured development paths (iLearn, CLIMB) are prominently featured. These elements add non-cash value alongside base pay.
Majesco Insights
What We Do
Majesco is the partner P&C and L&A insurers choose to create and deliver outstanding experiences for customers. We combine our technology and insurance experience to anticipate what’s next, without losing sight of what’s important now. Over 350 insurers, reinsurers, brokers, MGAs, and greenfields/startups rely on Majesco’s SaaS platform solutions of core, digital, data & analytics, distribution, and a rich ecosystem of partners to create their next now. As an industry leader, we don’t believe in managing risk by avoiding change. We embrace change, even cause it, to get and stay ahead of risk. With 900+ successful implementations we are uniquely qualified to bridge the gap between a traditional insurance industry approach and a pure digital mindset. We give customers the confidence to decide, the products to perform, and the follow-through to execute. For more information, please visit www.majesco.com.







