What You'll Do:
- Lead the day to day deliverables of a dedicated product SRE team of highly experienced Site Reliability Engineers who will take ownership of reliability.
- Builds a long term relationship with product engineering teams to ensure the team can deliver on system reliability that is continuously improving Builds a culture of automation first and ensures quality delivery at all timesHas experience of building and delivering an Error Budget culture associated with consistent breaches of SLA/SLO.
- Ensures Observability best practice is implemented across products to ensure fast detection of impactful events. Builds a culture of continuous improvement to ensure product reliability is continuously improving and impact of issues are reduced.
- Provides ongoing training across the business to ensure reliability requirements are well understood and incorporated into product designsCreates a team of empowered engineers who continuously raise the bar of quality in deliverables and outcomes for the SRE organization.
- Actively monitors quality standards for SRE teams and reports regularly on its adherence.
What You'll Bring With You:
- Has led and grown a highly technical team Extremely technical leader with strong engineering and hands-on SRE background.
- Proven experience in building world class embedded SRE teams in a fast growing companyProven track record in leadership roles, with the ability to inspire and empower cross-functional teams to achieve operational excellence and drive continuous improvement.
- Has a strong product mindset and can understand and anticipate customer needs.
- Obsessed with delivering a high quality and highly stable customer experience. Drives a culture of customer-first thinking.24/7 focus on incident response and remediation.
- Broad and deep technical understanding of modern cloud technologies (AWS, Azure, GCP) and their incident and problem management practices, particularly high-growth, high-availability SaaS-based transactional systems.
- Is highly data and analytically drivenHas a strong technical background - ideally grew up as an engineer and has intimate technical depth regarding SRE tools and automation.
What the Team is Saying
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What We Do
Xero is small business accounting software that provides a platform on which businesses can build a fully integrated solution. It’s designed to make life better for people in small business, their advisors, and communities around the world. Xero minimises tedious admin by automating routine tasks, delivers valuable insights when needed, and brings together business data, trusted advisors, and powerful apps in one intuitive platform. By alleviating pain points, Xero empowers small business owners to supercharge their business, simplifying the complex and freeing up time from manual admin so they can focus on what really matters to build the business they’ve always envisaged.
Why Work With Us
Xero is a human-centric organization where you’ll have a tangible impact on the success of small businesses and their communities, globally. Our team of energised, forward-thinkers work to make life better for our customers and each other every day. We’re also always committed to supporting you with a flexible environment.
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Employees engage in a combination of remote and on-site work.
Join us from home or at one of our beautiful workspaces. Xero has offices in Australia, New Zealand, United Kingdom, United States, Canada, Singapore, and South Africa.
