Company Summary
DISH Network Technologies, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network™.
Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.
Department Summary
Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.
Job Duties and Responsibilities
- Should closely work with the Operations Manager in performing the daily activities
- Handle the bill run activities, resolve the Production Incidents, work on clearing the error CDRs, fix the billing errors.
- Perform the application Monitoring, handle the alarms, perform daily health checks, proactively identify the problems and resolve it.
- Perform the Invoice validations and publish the report to the management and stakeholders.
- Environment maintenance activities and support the required teams for any upgrade activities like EKS cluster upgrade etc.
- Should be able to independently handle the Amdocs Kenan Operations activities and resolve the issues related to all the Kenan modules.
- Reconcile the CDRs and inform the upstream in case of drastic reduction in the usage files.
- Monitor the PODs and make sure the same are running successfully.
- Perform the sprint deployments in TEST and PROD environments.
- Create a problem ticket to the Development team for code/configuration fixes and closely work with the Development team to get the problem tickets handled and deployed in Prod.
- Fix the production incidents permanently by identifying the Root Cause and publish the RCA document.
- Closely work with Amdocs R&D team to get the core Product bugs fixed.
- Perform the post bill run activities and make sure all the reports are delivered to required stakeholders/teams.
Skills, Experience and Requirements
- Engineering degree with 8 to 10 years of experience in application enhancement, maintenance, production support
- Should have minimum of 4+ years experience in Amdocs Kenan operations
- Candidate should be ready to work in the DevOps model by handling operations support and maintenance activities.
- Candidate should be ready to work during weekends on need basis for Billrun, deployment support and weekly maintenance activities
- Must have skills: Kenan FX [4.0 Above], Billing & Revenue Assurance, Telecom, Oracle/PostgreSQL, Shell Scripting, Python
- Good to have skills: AWS, Kubernetes, Docker, GitLab
- Should have a good understanding of the Kenan Data model
- Should be well versed with the Kenan modules Order Management, Usage processing, Billing & Invoicing (BIP, BIF), Payments, Collections and Journals
- Good understanding of Telecom Billing Concepts, Kenan Modules and Kenan APIs
- Strong written and verbal communication skills
- Should have excellent analytical and problem solving skills
Benefits
- Employee Stock Purchase
- Term Insurance
- Accident Insurance
- Health Insurance
- Training Reimbursement
- Gratuity
- Mobile and Internet Reimbursement
- Team Outings
What the Team is Saying
What We Do
For over 40 years, we’ve been challenging the status quo and evolving our company to anticipate opportunities for business growth, industry innovation and greater customer choice.
Recently, DISH and EchoStar successfully completed their merger, joining forces to deliver on our Vision: To Change the Way the World Communicates. Originally established as one company, in 2008, the two companies were spun off as separate entities and forged ahead so each could focus on and expand their unique capabilities. In that time as separate entities, our teams achieved remarkable milestones—launching satellites into space, connecting millions to their favorite entertainment and reimagining wireless communication.
As we merge our teams, we are strategically positioned for success, poised to emerge as a global leader in terrestrial and space connectivity. We are cleared for takeoff. Join us in a Connectivity Revolution.
Why Work With Us
At DISH, we work to create opportunity and cultivate an environment where people thrive. Between our brands, our partners, our teams and our customers, the opportunities are endless. Get started on your next career adventure with DISH!
Gallery
EchoStar Teams
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EchoStar Offices
OnSite Workspace
All team members are in person at one of our DISH locations across the globe. DISH proudly calls Colorado home with several corporate offices in the Denver-Metro area and 4,000+ team members in the Denver-Metro area.
