Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
CVS Health is embarking on a bold digital agenda to transform health care and empower millions of customers on their path to better health. We are creating innovative, enterprise digital solutions that will make health care more accessible, integrated, and reliable for more people. We are looking for passionate, driven people who want to join a high energy and growing team to make a difference in the lives of customers and want to be on the ground floor of digital innovation.
The Lead Director, Product Management focused on Product Operations, will play a critical role in enabling product orientation within our Pharmacy Services Technology organization by developing product discovery best practices and frameworks. The leader will be data-driven, analyze trends, and support feedback loops to drive strategic outcomes for end users and business partners. This individual is responsible for coordinating across cross-functional stakeholders, product strategy team members, and digital product team members to ensure roadmaps and priorities are informed by data driven analytics and user feedback, encourage innovation and align to overarching Digital and business priorities. Additionally, they will work with product strategy teams to ensure visibility of product health and progress is tracked and communicated outwards.
They will be responsible for supporting and informing roadmaps across product management and development teams, overseeing competitor analyses performed by the team to inform future solution decisions, helping product teams implement robust feedback loops and collaborating on key program and progress updates to product leadership and other stakeholders. They will also assist with solution-level performance management through supporting the development of solution and product-level OKRs, collaborating with analytics, and deriving portfolio-level insights to highlight impact.
This individual will collaborate closely with Product Management, Business stakeholders and other Product Strategy teams.
Required Qualifications
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10+ years required experience as Product Manager, Product Owner, Project Manager, Consulting, IT, or related field. Previous experience in agile product development helpful
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10+ years required experience in software product management, with demonstrated success in building large-scale consumer facing products
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5+ years required experience supporting product operations, customer experience and driving innovation
Preferred Qualifications
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Prior experience supporting product and agile transformation
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Prior experience in healthcare or insurance industry
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Prior working experience with a software development team in an agile environment
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Ability to drive cross functional teams to alignment in the midst of ambiguity
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Strong negotiation, organizational, management, analytical and people skills
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Data-driven decision making and quantitative analysis skills
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General understanding of core programming and computer science concepts
Education
Bachelor’s Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience
Pay Range
The typical pay range for this role is:
$144,200.00 - $288,400.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 03/31/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
