Lead Digital Operations Support Analyst

Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
As a Lead Digital Operations Support Analyst, you will provide high-impact support and problem resolution for specific digital products-helping customers successfully adopt new capabilities, navigate upgrades, and resolve technical issues quickly and professionally. You will work across teams to strengthen customer support standards, elevate troubleshooting effectiveness, and improve product reliability through structured issue analysis and clear communication.
What you will do:

• Assist customers with implementing new process.
• Respond to inquiries and requests from customers and business partners.
• Train customers in process operation and maintenance.
• Participate in analysis identified issues or problems which may require changes to process, or documentation.

Skills:

• Problem Solving: Ability to analyze technical and operational issues using available data, assess alternatives, make informed decisions, and recommend solutions that improve system performance and customer outcomes.
• Technical Troubleshooting: Ability to diagnose, analyze, and resolve software, application, or operational issues using structured troubleshooting techniques, root-cause analysis, and established escalation processes.
• Performance Measurement and Tuning: Ability to monitor, analyze, and validate application and system performance using established tools and metrics to support troubleshooting, optimization, and issue resolution.
• Effective Communications: Ability to clearly transmit, receive, and interpret information with customers and cross-functional partners, tailoring communication to the audience.

Top candidates will also have:

• Bachelor's degree
• End-to-end order process experience
• SAP system knowledge
• Strong understanding of Equipment Processing Center (EPC) process flows
• Solid background in business systems and cross-functional system integration
• Strong understanding of Caterpillar's order management workflows and dealer network operations

Additional information:

• Location: The location for this position is Peoria, IL and requires the candidate to work onsite five days a week.
• Relocation: Domestic relocation assistance is not available for this position.
• Travel: This role will require 25% travel.
• Sponsorship: Sponsorship is not available.

Summary Pay Range:
$128,470.00 - $208,770.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
April 8, 2026 - April 15, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
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