Lead DevOps Engineer / Applications Support Analyst

Lead DevOps Engineer

Do you have experience in IT Service Management, working with cloud providers, software development, and technology infrastructure? Are you passionate about the chance to bring your skills to a world-class content-driven technology organization? If yes, come join our team.

The Lead DevOps Engineer will analyze chronic and major issues, evaluate products and their services, make recommendations to improve service outcomes, design solutions in partnership with product, engineering, and architecture teams, build, test, operationalize tools and applications to improve customer experience and reduce costs. This position will help our Service Management organization transform into modern ways of working using AI tools enabling the prediction and prevention of problems and develop automation solutions to improve customer experience and drive efficient operations. Additionally, the Lead DevOps Engineer will provide oversight and coaching to engineers and be an escalation for our global command center engineers

About the Role

In this opportunity as Lead DevOps Engineer, you will:

• Researching, testing, recommending, and implementing modern operations tools at scale.

• Service design, service operations, release, development and support

• Leading the work to drive efficiencies and reduce service operations risks.

• Leading the research of new capabilities, testing new solutions, recommending and implementing new technologies to improve customer experience and reduce costs.

• Collaborating and partnering with cross functional teams to solve intractable problems and devising solutions to improve the products and services we offer our customers.

About You

You’re a fit for the role of Lead DevOps Engineer if your background includes:

• You have 5 -7 Years of experience in this or similar role.

• You use AI/ML tools to help improve service, reduce costs, and worked with AI-Operations solutions.

• You are skilled with service operations tools such as Datadog, ServiceNow, or similar tools.

• You are proficient cloud technologies, services, use of their APIs, and configuration tools. 

• You are familiar with programming languages such as Python, Java, C#.

• You have designed and supported scalable systems and services.

• You are proficient with Networking, Widows, Linux, Container, PostgreSQL, or related infrastructure services at scale.

• You can automate tasks to improve service operations and support.

• You use configuration management tools to manage configuration at scale.

• You apply the scientific method to system components to identify improvements.

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What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.