Lead Design Researcher

What you'll do

• Qualitative research - You'll make use of a broad range of qualitative methods on large and complex projects. You’ll design and conduct effective interviews to uncover rich, meaningful insights and generate informative data.
• Quantitative Research - Bringing years of experience on complex quantitative studies, you’re confident crafting insightful surveys and harnessing data to recognise trends.
• Process & planning - Leveraging your strong planning skills, you’ll prioritise tasks, manage constraints, communicate progress, proactively manage change, and mitigate issues.
• Scoping work - You’ll proactively seek to understand the business context and interrogate research requests in order to pragmatically apply the appropriate research approach.
• Data analysis and interpretation - You’re skilled in identifying patterns, interpreting findings and generating new hypotheses.  Collaborating across  teams, you'll connect data and draw holistic conclusions. 
• Communicate and influence  - You'll craft concise, compelling presentations and confidently deliver clear, actionable recommendations that influence senior stakeholders and shape roadmaps and strategy.
• Practice improvement - You'll lead initiatives to improve the research practice. Advocating for research across the organization, you’ll  build capability beyond the  team, and champion ethical and inclusive research.

Success Looks like

• As a Lead Design Researcher, success means forging  trusted  relationships with senior leaders, deeply understanding their challenges, and delivering  impactful recommendations that shape roadmaps and strategy. 
• By connecting  and analysing data from diverse sources, you’ll link insights and uncover hidden opportunities to improve the customer journey. You’ll translate complex ideas into simple, actionable plans that  inspire teams and resonate with a variety of  audiences. Most importantly, your work will keep us focused on what truly matters: supercharging small businesses.

What you'll bring with you

• A degree or training in a Design Research course — or equivalent portfolio of work to match.
• A portfolio of work that demonstrates high-quality and influential communication of insights, highlighting the business impact and taking ownership of reaching business outcomes.
• Excellent communication and stakeholder management skills, with the ability to articulate design decisions and influence product strategy. 
• A deep understanding of user-centred design principles and a passion for creating intuitive and engaging experiences.
• Proven experience coaching and mentoring design teams, fostering a collaborative and high-performing environment.
• Ideally, experience working in a fast paced, agile product environment