Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!
• Provide daily/weekly/monthly operations performance metrics in a timely manner with data integrity
• Work with management to define reporting and data requirements and produce timely internal or customer deliverables
• Create and distribute routine and/or ad-hoc reports in support of non-standard requirements
• Perform analysis to validate process compliance and provide trend/early-warning analysis
• Identify opportunities to improve processes and performances
• Build and maintain recruitment scorecards and productivity, to include monitoring of Training throughput until production
• Maintain or create a system for recruitment and sourcing online tracker
• Document work instructions, process flows, and knowledge management materials to ensure accurate depiction of processes within the team and/or across Global Support Services
• Take on additional projects as assigned by the manager
• Work both independently and in a cross-functional team environment
• Completed Bachelor’s Degree, in any field
• 2-3 years of experience in reports generation; HR, and Talent Acquisition reporting is a plus
• Advanced Excel skills
• Strong analytical, problem-solving, and mathematical skills with a detail-oriented mindset
• Excellent verbal and written English
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
What We Do
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness
