Dynatrace is seeking a Lead Customer Success Manager to form deep, trusted relationships with senior-level customers and guide them through complex technical and business transformations. You will act as a dedicated resource and strategic advisor, helping customers accelerate adoption, optimize consumption, and unlock the full value of Dynatrace’s SaaS and Managed portfolio. This is a high-impact role with both regional and global influence, blending technical expertise, strategic consulting, and leadership.
Role & Responsibilities
- Build close relationships with senior-level customers, becoming their trusted advisor in complex technical and business engagements.
- Accelerate adoption and drive consumption optimization through enablement, training, and tailored project planning.
- Develop creative, elegant, and complex solutions; provide recommendations through in-depth analysis, coordination, and negotiation with key decision makers.
- Analyze market, optimization, and technical data to deliver insights for internal and external consumption and utilization.
- Build brand awareness and loyalty while defending against competition.
- Engage with customers at a strategic level, supporting significant change, overhaul, or evolution of business operations.
- Apply customer understanding to influence Dynatrace’s internal strategy, service delivery, and product enhancements.
- Conduct proactive calls and business review meetings; maintain accurate records of discussions and action items.
- Identify strategic growth opportunities and leverage relationships to build reference accounts.
- Mentor junior peers, create internal technical best practices, and lead success planning and high-stakes presentations.
- Monitor competitor data and industry trends, advising customers and internal stakeholders on challenges and best practices.
- Participate in and occasionally own projects and accounts with regional and global impact.
- Act as customer advocate and liaison to become a Trusted Adviso, travel as required
- Bachelor’s degree or equivalent work experience
- Excellent verbal and written Italian, English language skills . Fluency in French is highly valuable
- 6+ years relevant experience in customer success, account management, or similar field
- A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
- Proven expertise working with the executive level in client environments, as well as with procurement and business owners
- Excellent verbal, written and interpersonal communication skills
- Awareness of the Observability marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition
- Highly motivated, energetic and committed to getting results
- Ability to develop strong relationships with the user/customer/internal communities
- Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
- Dynatrace is a leader in unified observability and security.
- We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance.
- Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances.
- The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences.
- Over 50% of the Fortune 100 companies are current customers of Dynatrace.
What the Team is Saying
Dynatrace Compensation & Benefits Highlights
-
Leave & Time Off Breadth — The package includes paid time off, parental leave, quarterly company‑wide Wellness Days, and volunteer time off; U.S. materials also describe an “unlimited PTO” model.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is paired with mental‑health support via an Employee Assistance Program, with U.S. pages emphasizing strong health benefits.
-
Retirement Support — U.S. offerings highlight a 401(k) retirement plan and broader retirement savings support that contribute to long‑term financial security.
Dynatrace Insights
What We Do
Dynatrace lets customers understand their business like never before, so they can see beyond the complexity, find and fix problems faster and automate manual tasks with Al — so they can focus on what truly matters: running their business.
Why Work With Us
In a world that runs on software, our Al-driven insights cut through the noise, allowing you to focus on what truly matters by automating manual tasks and resolving issues with pinpoint accuracy. Our culture, fueled by curiosity, openness, and authenticity, drives our pursuit of innovation and excellence in crafting the Dynatrace platform.
Gallery
Dynatrace Teams
Dynatrace Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
