Lead, Customer Strategy

Primary DetailsTime Type: Full time

Worker Type: Employee

Dedicated PM support of Customer and Strategy, to support on OKR, Core Capability Dashboard, Strategy creation and monitoring milestones

Role Highlights
Singapore, Full Time
Dedicated PM support of Customer and Strategy, to support on OKR, Core Capability Dashboard, Strategy creation and monitoring milestones
Happy to talk flexible working 

The Opportunity 
The purpose of this role is to manage and expand portfolios, enhancing relationships with brokers, and grow the distribution network.
Additionally, the role involves supporting the delivery of effective partnering initiatives, managing partner portfolios, and driving business development functions to attract and retain partners aligned with the company's strategy. The role also focuses on developing and strengthening partnerships with key brokers to drive profitable growth opportunities and retention across QBE business units.

About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.  
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. 
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your New Role

• Develop relationships within QBE to create awareness of Product.

• Work with marketing to raise the profile of product.

• Streamline policy wording for wider market reach.

• Monitor Risk Profile diversity in portfolio.

• Motivate and develop the team to support business goals.

• Participate in strategic plans for profitable growth.

• Collate market intelligence for future strategy development.

About You

• Establish and promote positive company image with key customers.

• Monitor and interpret region's results and trends.

• Engage with stakeholders to develop and evaluate business plans

• Experience in strategic account management in insurance.

• General insurance underwriting experience.

• Established customer/broker relationships.

• Leadership experience in insurance or financial services industry.

Qualifications:
Tertiary Degree or equivalent combination of education and work experience.

Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice

Awards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
Qorus Reinvention Awards APAC 2025: Gold winner in the ESG category
Digital Insurance Awards APAC: Digital Insurance - Insurer Leader 2025 
HKB Technology Excellence Awards: Automation - Insurance

How to Apply 
If you’re looking for a career that combines your expertise and your empathy, click Apply today. 

 Your career. At the heart of it. 

Skills:

Business Development, Communication, Critical Thinking, Customer Service, Decision Making, Distribution Management, Financial Management, Insurance Sales, Intentional collaboration, Managing performance, Marketing, Revenue Growth, Risk Management, Stakeholder Management, Strategic Leadership

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.