Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models.
Job DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all required processes and guidelines are followed to ensure the delivery of the highest levels of customer experience and employee engagement, while driving KPI performance at or above all critical goals. This individual is responsible for completing all assigned transaction evaluation and attending all internal and external calibration sessions as assigned. Quality Analyst in this role get to: Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain communication with clients and/or team members.
QualificationsOur most successful candidate will have: -
- Must have experience in International voice process.
- Experience and knowledge in Banking and finance will be preferred.
- Six months experience in process transformation .
- Ability to work in MS Office - Ability to work in a fast-paced environment .
- Pro-active ability in developing trust and professional rapport with employees and team members., work as a team-player.
- Strong analytical skills., be able to interpret data, identify trends, and make suggestions for improvements.
- Strong verbal and written communication skills., be able to communicate in a clear, constructive, and professional manner.
- Ready to relocate to Hyderabad and Work at office.
- Ready to work in rotational shifts/ offs
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
